Our GovTech publications are classified into 5 categories namely, Cross Cutting, Core Government Systems, Public Service Delivery, Citizen Engagement, and GovTech Enablers . Browse through our reports, notes, case studies and more below:
GovTech: Putting People First
“From e-Government to m-Government” - Presentation and Discussion on the Mobile Government How-to Note
mGovt offers many opportunities to connect citizens to their governments, but challenges remain. This presentation will feature the latest mGov How-to-Note, which offers strategies for maximizing opportunities and overcoming implementation challenges.
Digital technologies and data have the potential to increase substantially the tools that governments have available to further involve citizens in policy and service design and delivery. This how-to-note provides advice on how to use digitalization to strengthen the engagement between the governments and citizens, with various examples of what CivicTech is and why it is an important element of the GovTech approach.
Interoperability frameworks are a key enabler for GovTech. But governments may face several challenges when setting up and implementing sound interoperability approaches. This How-to Note explores interoperability in the public sector, why it is needed and how it can be implemented.
There are a number of challenges that need to be overcome for GovTech solutions to work, and this report focuses on three key challenges that the World Development Report (WDR) 2016 called the analog complements, which underpin effective digital transformation in the public sector: a whole-of-government coordination, civil service digital skill development, and an innovative culture in public sector organizations. This report focuses on three key analogue complements that can get in the way of successful GovTech projects: coordination, capacity, and culture.
This note presents a four-stage framework and practical step by step guidance to clients and task teams looking to modernize administrative services. The guidebook focuses on improving citizen centricity, quality, efficiency and reach of e-services. It includes advice on how citizen centricity can be incorporated into the modernization process, and highlights challenges governments may face in each stage. It includes a variety of country examples to illustrate good practices and current trends in service design and delivery.
This brief introduces GovTech for the World Bank staff and client countries to support public sector modernization using technology. The note helps teams and country officials working on the GovTech agenda by providing a clear definition and clarity on GovTech concepts for use in policy dialogues and operations.