GovTech: Putting People First

Interoperability: Towards a Data-Driven Public Sector

Interoperability frameworks are a key enabler for GovTech. But governments may face several challenges when setting up and implementing sound interoperability approaches. This How-to Note explores interoperability in the public sector, why it is needed and how it can be implemented.

CivicTech : Transparency, Engagement, and Collaboration for Better Governance

Digital technologies and data have the potential to increase substantially the tools that governments have available to further involve citizens in policy and service design and delivery. This how-to-note provides advice on how to use digitalization to strengthen the engagement between the governments and citizens, with various examples of what CivicTech is and why it is an important element of the GovTech approach.

Tech Savvy : Advancing GovTech Reforms in Public Administration

There are a number of challenges that need to be overcome for GovTech solutions to work, and this report focuses on three key challenges that the World Development Report (WDR) 2016 called the analog complements, which underpin effective digital transformation in the public sector: a whole-of-government coordination, civil service digital skill development, and an innovative culture in public sector organizations. This report focuses on three key analogue complements that can get in the way of successful GovTech projects: coordination, capacity, and culture.

Service Upgrade: The GovTech Approach to Citizen Centered Services

This note presents a four-stage framework and practical step by step guidance to clients and task teams looking to modernize administrative services. The guidebook focuses on improving citizen centricity, quality, efficiency and reach of e-services. It includes advice on how citizen centricity can be incorporated into the modernization process, and highlights challenges governments may face in each stage. It includes a variety of country examples to illustrate good practices and current trends in service design and delivery.

GovTech Case Studies: Solutions that Work

A series of GovTech case study notes provides a better understanding of GovTech focus areas by introducing concrete experiences of adopting GovTech solutions, lessons learned and what worked or did not work. The first set of case studies explores GovTech solutions implemented in Brazil, Cambodia, Georgia, Lesotho, Myanmar, and Nigeria.

GovTech: The New Frontier in Digital Government Transformation

This brief introduces GovTech for the World Bank staff and client countries to support public sector modernization using technology. The note helps teams and country officials working on the GovTech agenda by providing a clear definition and clarity on GovTech concepts for use in policy dialogues and operations.