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GovTech: Putting People First

New Publication

CivicTech : Transparency, Engagement, and Collaboration for Better Governance

Digital technologies and data have the potential to increase substantially the tools that governments have available to further involve citizens in policy and service design and delivery. This how-to-note provides advice on how to use digitalization to strengthen the engagement between the governments and citizens, with various examples of what CivicTech is and why it is an important element of the GovTech approach.

NEW PUBLICATION

Tech Savvy : Advancing GovTech Reforms in Public Administration

There are a number of challenges that need to be overcome for GovTech solutions to work, and this report focuses on three key challenges that the World Development Report (WDR) 2016 called the analog complements, which underpin effective digital transformation in the public sector: a whole-of-government coordination, civil service digital skill development, and an innovative culture in public sector organizations. This report focuses on three key analogue complements that can get in the way of successful GovTech projects: coordination, capacity, and culture.

New Publication

Service Upgrade: The GovTech Approach to Citizen Centered Services

This note presents a four-stage framework and practical step by step guidance to clients and task teams looking to modernize administrative services. The guidebook focuses on improving citizen centricity, quality, efficiency and reach of e-services. It includes advice on how citizen centricity can be incorporated into the modernization process, and highlights challenges governments may face in each stage. It includes a variety of country examples to illustrate good practices and current trends in service design and delivery.

New Publication

GovTech Case Studies: Solutions that Work

A series of GovTech case study notes provides a better understanding of GovTech focus areas by introducing concrete experiences of adopting GovTech solutions, lessons learned and what worked or did not work. The first set of case studies explores GovTech solutions implemented in Brazil, Cambodia, Georgia, Lesotho, Myanmar, and Nigeria.

GovTech: The New Frontier in Digital Government Transformation

This brief introduces GovTech for the World Bank staff and client countries to support public sector modernization using technology. The note helps teams and country officials working on the GovTech agenda by providing a clear definition and clarity on GovTech concepts for use in policy dialogues and operations.

GovTech State of Play: Challenges and Opportunities

This brief details the current status of our GovTech agenda that aims to support task teams engaging with clients to work on public sector modernization using technology and grappling with how proposed solutions align with the GovTech approach.

Publications

Our GovTech publications are classified into 5 categories namely, Cross Cutting, Core Government SystemsPublic Service DeliveryCitizen Engagement, and GovTech Enablers . Browse through our reports, notes, case studies and more below:

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Cross-Cutting

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Core Government Systems

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Public Service Delivery

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Citizen Engagement

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GovTech Enablers

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World Bank Open Knowledge Repository

The World Bank Open Knowledge Repository (OKR) is The World Bank’s official open access repository for its research outputs and knowledge products. Check out knowledge products related to GovTech and more.
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World Bank Documents and Reports

The World Bank's repository contains official documents and reports which are made available to the public in accordance with the Bank’s Access to Information Policy to better share the institution's knowledge base.
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Contact

Public Administration and Institutional Reforms Unit
Tracey Lane, Practice Manager
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GovTech Global Solutions Group
Cem Dener, Global Lead
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Kimberly Johns, Global Lead
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GovTech Global Partnership
Reinhard Haslinger, Program Manager
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General Inquiries
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