The GovTech Maturity Index (GTMI) is part of the GovTech Initiative. It was developed to measure GovTech maturity in four focus areas: supporting core government systems, enhancing service delivery, mainstreaming citizen engagement, and fostering GovTech enablers. The GTMI assists practitioners in designing new digital transformation projects. Constructed for 198 economies, the GTMI is the most comprehensive measure of digital transformation in the public sector.
The GTMI is not intended to create a ranking or assess a country’s readiness for or performance in GovTech. Instead, it complements existing tools and diagnostics by providing a baseline and benchmark for GovTech maturity and identifying areas for improvement.
GTMI 2022 Update
The GTMI 2022 update report, its database, and dashboard presented progress in the four GovTech focus areas. It highlighted good practices and identified gaps for possible improvements in countries at the technological frontier. Over 850 country officials from 135 economies participated directly in this update, and new indicators were introduced to measure the use and performance of existing government platforms.
The new GTMI report
We are now preparing the third edition of the GovTech Maturity Index. Stay tuned as we will soon start reaching out to the government contact points with further details so we can start data collection.
GTMI Components
The 2022 version of the GTMI is the simple average of the normalized scores of four components:
CGSI: Core Government Systems Index (17 indicators) captures key aspects of a whole-of-government approach, including government cloud, interoperability framework, and other platforms.
PSDI: Public Service Delivery Index (9 indicators) measures the maturity of online public service portals, focusing on citizen-centric design and universal accessibility.
DCEI: Digital Citizen Engagement Index (6 indicators) measures aspects of public participation platforms, citizen feedback mechanisms, open data, and open government portals.
GTEI: GovTech Enablers Index (16 indicators) captures strategy, institutions, laws, and regulations, as well as digital skills, and innovation policies and programs to foster GovTech.