What is the GTMI?
The GovTech Maturity Index (GTMI) measures the key aspects of four GovTech focus areas: enhancing service delivery, supporting core government systems, mainstreaming citizen engagement, and GovTech enablers, based on the World Bank’s definition of GovTech, and assists practitioners in the design of new digital transformation projects.
How is the GovTech Maturity Index Different?
Although existing digital government surveys and indices are useful to monitor the progress in digital government initiatives and good practices in general, none of them is assessing progress in all the four GovTech focus areas. The GTMI addresses this gap.
Based on the comparative analyses with relevant indices, it can be concluded that the indicators defined for the GTMI produce consistent results when compared to other relevant indicators of digital government and measure the less known dimensions related to GovTech foundations adequately.
Who might find this Index useful?
The target audience of the GTMI report is government officials (policymakers and technical specialists), World Bank task teams, and other practitioners involved in the design and implementation of GovTech solutions.
What are the Key Findings?
The GTMI results revealed the growing interest in GovTech initiatives around the world. Government entities leading the GovTech agenda exist in 80 economies out of 198 reviewed, & mature digital government & good practices are highly visible in 43 economies.
The key findings of the study can be summarized as follows:
- Focus on GovTech: Despite increasing investments in ICT infrastructure and the availability of Digital Government (DG)/GovTech institutions and strategy/policy documents, the maturity of GovTech foundations is lower than expected in most countries.
- Visibility of results: Investments in GovTech initiatives and results achieved as well as challenges are not documented and reported transparently by most governments.
Above map presents the State of GovTech. The GTMI reveals that there are 80 GovTech initiatives around the world, and good practices are highly visible in 43 economies out of 198 reviewed.
- Core government systems: Most countries already have developed core government systems such as back- and front-office solutions, online service portals, and open data platforms, but these systems are often fragmented and disconnected. There is room to improve interconnectivity, data exchange, and interoperability in most countries.
- Shared platforms and standards: There is growing interest in many countries in developing shared GovTech platforms such as cloud-based solutions, unified mobile apps, and a government service bus, to support operational and service delivery requirements of public entities and preferences of citizens.
- Online services: Integrated national portals are available in many countries to enable online service delivery. However, two-way information flow between government and citizens/businesses, universally accessible user-centric transactional services supported by mobile apps, and quality of service metrics are visible in only a limited number of countries mainly in Groups A and B.
- Digital citizen engagement: The governments and civil society organizations (CSOs) have launched various technology solutions to improve digital citizen engagement (DCE), but it is difficult to find information about the impact of these tools, and government disclosures of service quality standards are not readily available. Also, multifunctional citizen participation portals that provide capabilities to submit a petition, publish citizen’s inputs, allow the provision of anonymous feedback, or post the government’s response are visible only in a relatively small group of countries.
- GovTech enablers: Most of the digital government strategies and action plans approved within the last five years include the establishment of enabling and safeguarding institutions to support the GovTech agenda, with more focus on a whole-of-government approach, data-driven public sector, digital skill development, and innovation labs.
- Disruptive technologies: The potential of new and disruptive technologies has been recognized and used by some high- and middle-income countries. National strategies/plans for artificial intelligence, blockchain and other emerging technologies are visible, and some GovTech government leaders are already using these solutions in various sectors.