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What's New in GovTech

How-To Note

Interoperability: Towards a Data-Driven Public Sector

Interoperability frameworks are a key enabler for GovTech. But governments may face several challenges when setting up and implementing sound interoperability approaches. This How-to Note explores interoperability in the public sector, why it is needed and how it can be implemented.

Tool Nov 16, 2022

GovTech Maturity Index

Despite progress in online service delivery and underlying shared digital platforms, the digital divide widens mainly due to the lack of policies and resources needed to launch key digital transformation initiatives in most low- and middle-income countries. The GTMI team also presented the new GTMI data dashboard aimed at helping users visualize and explore the contents of the GovTech Dataset and the GovTech Projects Database.

Newsletter Dec 06, 2022

The new edition of GovTech Newsletter is out now

The new edition of the GovTech Global Partnership newsletter is out now! Join the mailing list and receive the latest GovTech publications, policy guidance notes, learning opportunities, and knowledge tools, as well as information on GovTech projects.

New publication Oct 18, 2022

CivicTech : Transparency, Engagement, and Collaboration for Better Governance

Digital technologies and data have the potential to substantially increase the tools that governments have available to further involve citizens in policy and service design and delivery. This how-to-note provides advice on how to use digitalization to strengthen the engagement between the governments and citizens, with various examples of what CivicTech is and why it is an important element of the GovTech approach.

Resource

Working Groups

The GovTech Global Partnership has launched three technical Working Groups that bring together experts with the aim of providing thought leadership, facilitating the exchange of ideas, and supporting the development of quality GovTech approaches, products, and country engagements.

e-Learning Jul 15, 2022

New e-Learning course: Trends in GovTech Solutions for Public Financial ...

Enroll the new GovTech Academy e-Learning course now! This self-paced online course (Trends in GovTech Solutions for Public Financial Management) explores the role of digital technology in the modernization and enhancement of Public Financial Management (PFM) systems, and the associated risks, challenges, and opportunities with a focus on fragile and low-income countries. It also looks at the innovative GovTech solutions and trends for budgeting, tax administration, public procurement, and financial fraud detection.

Blog Jun 10, 2022

GovTech Academy - A compass for policymakers and innovators

The World Bank GovTech Academy supports policymakers and innovators equip with the knowledge base of the GovTech concepts, solutions, and good practices, as well as proactively applying those in the digital transformation of the public sector. Read this blog to learn about their recent activities.

NEW PUBLICATION

Tech Savvy : Advancing GovTech Reforms in Public Administration

There are a number of challenges that need to be overcome for GovTech solutions to work, and this report focuses on three key challenges that the World Development Report (WDR) 2016 called the analog complements, which underpin effective digital transformation in the public sector: a whole-of-government coordination, civil service digital skill development, and an innovative culture in public sector organizations. This report focuses on three key analogue complements that can get in the way of successful GovTech projects: coordination, capacity, and culture.

Learning

Get certificate: Enroll GovTech eLearning Course Now!

​The “GovTech: Fundamentals and Key Concepts” e-Learning course is available now! The course introduces the GovTech concepts, focus areas, solutions, and good practices to support digital transformation reforms of governments around the world.

Blog

GovTech and Gender Equity: Why it matters?

When it comes to digital skills and careers, women lag behind men across the world. As governments implement GovTech solutions, care should be taken to remove gender biases.


What is GovTech?

GovTech is a whole of government approach to public sector modernization. GovTech emphasizes three aspects of public sector modernization: citizen-centric public services that are universally accessible, a whole-of-government approach to digital government transformation, and simple, efficient and transparent government systems.

GovTech has four focus areas:

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ACTIVITIES TO ENHANCE PUBLIC SERVICE DELIVERY: In collaboration with other practices in the Bank, the GovTech Team led by the GGP supports the design of human-centered online services that are simple, transparent, and universally accessible. Special attention is paid to services that are accessible by low-cost digital solutions, such as mobile phones and free open source applications, tailored to digital literacy and reaching all intended beneficiaries and users.

SUPPORTING CORE GOVERNMENT SYSTEMS: Client demand for modernization and integration of core government systems is an entry point for strengthening the GovTech approach, especially in projects and dialogue on next generation digital solutions for central and local government. For example, GGP is focused on better public financial management, human resource management, tax administration, public procurement, and public investment management systems. 

MAINSTREAMING CITIZEN ENGAGEMENT: Developing and deploying CivicTech tools including citizen feedback and complaint handling mechanisms can be done in high and low connectivity countries, using simple technology and free open source applications. Activities focus on accountability tools such as service charters and service standards with enforcement and monitoring mechanisms, and the use of technology to advance government’s efforts at greater transparency.

GOVTECH ENABLERS: Strengthening GovTech enablers includes work on how to build digital skills in the public sector and an environment that fosters innovation in the public sector.

 

Our Structure

The GovTech agenda is supported by the GovTech Global Partnership (GTGP), a multi-stakeholder initiative that includes advanced and aspiring GovTech countries, development partners, private sector, academia, civil society and others involved in the GovTech domain. The GTGP welcomes new partners to join in the initiative. See more here. The agenda is led by the GovTech Global Solutions Group (GSG) and Governance Global Practice (GGP), but it is a collaborative effort, bringing together other global practices, including those working on digital development, payment systems, data governance, and sector specialists.

 


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Partnership

Join the GovTech Global Partnership

The GovTech Global Partnership (GTGP) is a multi-stakeholder initiative established by the Governance GP in 2019. The initiative supports result-oriented programs that adopt GovTech agenda.

GovTech Innovation Lab

GovTech Innovation Lab

The World Bank GovTech team and ITS Technology & Innovation team launched a joint initiative — GovTech Innovation Lab — which offers a safe and hands-on exploratory environment to learn and experiment with emerging technologies. Stay tuned for their activities!
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Partnership

Get our GovTech Global Partnership Newsletter to your inbox

Check out our latest edition of the GovTech Global Partnership newsletter and join our mailing list! Receive the latest GovTech publications, policy guidance notes, videos, learning opportunities, and knowledge tools, as well as information on GovTech projects.
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VIDEO

Cloud Computing: Navigating Procurement and Cybersecurity Challenges

Cloud Computing has huge potential to save costs, strengthen cybersecurity, improve resilience, and promote local jobs. The objective of this BBL is to demystify cloud computing and its potential for developing countries. Recorded January 28, 2021.
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EVENT

Finding Fraud

Learn about the most promising current and new technologies that can be applied to detect and prevent fraud and corruption in public administration. Recorded February 4, 2021.
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Report

GovTech Launch Report and Short-Term Action Plan

This report highlights ten key lessons from twenty-five years of implementing GovTech and digital government projects.
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Machines and the Future of Public Service: AI for Public Sector Performance and Service Delivery

Watch the replay of our BBL, Machines and the Future of Public Service: AI for Public Sector Performance and Service Delivery.
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Blog

Investing in financial management information systems for better public financial management outcomes

The World Bank is supporting countries in modernizing their public financial management (PFM) and implementing financial management information systems (FMIS).
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Blog

Upgrading procurement with a digital solution when Pakistan needed it the most

The World Bank’s Islamabad Procurement Team piloted a ‘Software as a Service’ (SaaS) based e-Procurement platform to address procurement needs during COVID-19.
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Publications

Read the Latest Publications

Our GovTech publications are classified into 5 categories namely, Cross Cutting, Core Government Systems, Public Service Delivery, Citizen Engagement, and GovTech Enablers . Browse through our reports, notes, case studies and more.

Multimedia

VIDEO

Highlights

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EVENT REPLAY

Finding Fraud

In this event, experts from the World Bank discussed the most promising current and new technologies that can be applied to detect and prevent fraud and corruption in public administration were discussed.
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Blog

Five key takeaways from Austria’s mobile government (mGov) experience

Learn about Austria’s transition from e-Government (eGov) to mobile government (mGov), and how this transition can help improve efficiency and effectiveness of government services.
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Blog

Social engineering as a corruption risk

A recently launched GovTech report highlights ten key lessons from twenty-five years of implementing GovTech and digital government projects to prevent social engineering ploys.
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Blog

How to make progress in the fight against corruption

The World Bank published a global flagship report that can help guide governments and anti-corruption champions in their efforts to curb corruption which includes GovTech case studies.
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Report

Finding Fraud : GovTech and Fraud Detection in Public Administration

This paper examines the most promising current and new technologies that can be applied to detect and prevent fraud and corruption in public administration.
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Contact

Public Administration and Institutional Reforms Unit
Roby Senderowitsch, Practice Manager
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GovTech Global Solutions Group
Cem Dener, Global Lead
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Kimberly Johns, Global Lead
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GovTech Global Partnership
Reinhard Haslinger, Program Manager
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General Inquiries
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