Global Program on GovTech & Public Sector Innovation

• Global GovTech progress since 2022 has been positive but uneven: This period shows a widening digital divide marked by the growing gap between Group A (economies with extensive GovTech maturity) and Group D (economies with low GovTech maturity); higher-income economies have generally advanced while low-income ones have regressed, and regional disparities persist as Europe and Central Asia, and North America lead in GovTech maturity, while Africa lags. 

• Core Government Systems Index (CGSI): Notable progress was achieved in adopting Government Cloud, Enterprise Architecture, Interoperability Frameworks, and Service Bus. Since GTMI 2022, between 16% and 20% of economies have reported establishing one of these systems, indicating increased interest in utilizing data and digital solutions. However, setbacks occurred in the implementation of payroll systems and Human Resource Management Information Systems (HRMIS), mostly in countries affected by fragility, conflict, and violence.   

• Public Service Delivery Index (PSDI): The past three years have witnessed an increase in digital public service delivery as reflected by the adoption in over 75% of economies of Tax Online Service Portals, E-Filing for Tax/Customs, e-Payment Services, Customs Services/Single Window, and Job Portals. Noteworthy are improvements registered in Online Public Service Portals, as well as Social Insurance/Pension Online Services and Job Portals, with 10% to 12% of countries adopting these platforms since 2022.⁵ Moreover, 59% of economies reported the use of digital ID for identification and online services. 

• Digital Citizen Engagement Index (DCEI): CivicTech approaches generally lag behind other GovTech focus areas as challenges persist in maintaining open data portals, which limit citizen interaction. However, there have been improvements in the adoption of citizen feedback platforms, and results for open government portals are mixed—12% of economies responded positively about their implementation, while 9% of economies discontinued it. 

• GovTech Enablers Index (GTEI): Significant progress was reported in the development of Government Strategies for Digital Transformation, Public Sector Innovation, and Digital Skills, with 25% to 26% of countries showing improvement compared to 2022 data. Additionally, 17% more countries now have a Policy on GovTech Startups. Notably, there is a rise in the number of countries with a Dedicated Data Governance Entity (24%), a Data Protection Authority (13%), an Entity for Public Sector Innovation (19%), and a Digital Signature Platform (17%). These critical improvements demonstrate a heightened focus on both strategy and implementation.  

• Reporting on GovTech Uptake and Usage: Overall, there has been a sustained increase in the development and implementation of GovTech policies, systems, technologies, and regulations. However, when asked about monitoring their actual usage and uptake, responses revealed a significant need to improve this area to enable effective course correction and enhancements.   
  

• The GTMI 2025 maintains the 2022 methodology, using broadly the same weights to permit reasonable comparison with the 2022 results, with minor adjustments made to accommodate three new key indicators.

• The GTMI 2025 features three major improvements: (1) Rigorous validation benefited from generative AI tools like mAI[1], ChatGPT, and Google AI Overview to improve accuracy and relevance of evidence provided; (2) Three new key indicators to reflect the trends in the adoption of policies for the ethical use of AI,  and Green Tech, as well as the use of digital ID in online services; and (3) Expanded sub-indicators to collect data on the utilization or uptake of GovTech. 

• The GTMI is the average of the four GovTech area components. Each component is a weighted average consisting of multiple indicators at varying levels of detail. To calculate the GTMI, each indicator is scored, with more relevant indicators assigned a greater weight. These weighted scores are averaged within each GovTech area before they are combined and averaged to produce the final GTMI score.

• The four GovTech focus areas are:
  • Core Government Systems Index (CGSI): 17 key indicators capture information on information systems [2] and shared digital infrastructure [3] supporting a whole-of-government approach.
  • Public Service Delivery Index (PSDI): 9 key indicators measure the maturity of online public service portals, with a focus on citizen-centric design and universal accessibility.
  • Digital Citizen Engagement Index (DCEI): 6 key indicators measure aspects of public participation platforms, citizen feedback mechanisms, open data, and open government portals.
  • GovTech Enablers Index (GTEI): 16 key indicators collect data on strategy, institutions, laws and regulations, as well as digital skills, innovation, and startup policies and programs.
     
• The GTMI 2025 maintains broadly the same methodology as GTMI 2022, with minor adjustments made to accommodate three new key indicators. The GTMI 2025 encompasses 197 economies, and GTMI 2022 and GTMI 2020 encompass 198. See the 2022 GTMI report for the technical details around the methodology.

[2]   Key information systems supporting public financial management, tax administration, customs, human resources management, payroll, e-Procurement, debt management, and public investment management.

[3]   Government cloud, enterprise architecture, interoperability framework, and government service bus.