GovTech: Putting People First

The project will provide technical assistance to support the ongoing Human Resource Management Information System modernization efforts of the of the Ministry of Civil Service. It will provide technical advice to Cambodia’s Ministry of Civil Service in the following areas:

• The preparation of a modernization roadmap for HRMIS, 
• Pptions and feasibility of the prototype cloud-based deployment model and government service bus
• Providing necessary capacity building/training including study visit

The activity aims to strengthen a beneficiary focused IT platform that provides early warning of cases of gender-based violence and facilitatescooperation in case management by ministries, public services, regional governments and municipalities in Chile.

The objective of the activity is to improve efficiency and accountability in the delivery of selected services by selected entities. The Bank will support the government of Ghana by studying the feasibility of a mobile-based proactive beneficiary feedback system, which will allow selected entities to collect real-time feedback at service delivery points, and take corrective measures based on the feedback.

The activity will support the experimentation/innovation that strengthens the inclusive design and institutional roll-out of the prototype of the Malawi CE Platform – a web-based, real-time data platform aims to:

• advance transparency of the use of discretionary development funds by local governments
• enable real-time feedback and interaction with citizens
• facilitate government responsiveness to citizen voices
• provide an additional datapoint for evidence-based decision-making to improve spending effectiveness and efficiency.

This activity aims to support the National Commission on Indigenous Peoples (NCIP) to develop a data and information portal to integrate and analyze Indigenous Peoples data information and build NCIP’s capacity for evidence-based policymaking and inclusive development in the Philippines.

The objective of this activity l is to provide targeted TA in key areas to strengthen a process of developing and piloting a suite of systems comprising software, processes, skills and capacity, to be undertaken by the Integrated Economic Development and Community Resilience Project (IEDCR), that will help modernise core Provicial Government processes such as Public Financial Management and integrate them with Ward level tools as well as National Government systems.

The objective of the proposed Digital Government Technical Assistance (TA) is to provide the support to the newly established National Agency for Digital Development and related ministeries in the Government of Algeria (GoA) with policy and technical recommendations in support of their Algerian e-Government Strategy and related Action Plan. It is a part of the project that supports the digital inclusion and transformation policy dialogue in the Maghreb countries (P177507).

The project proposal consists of following activities for Algeria: 

• ​​Policy dialogue with the telecom regulator and Ministry on digital inclusion. 
• Support national e-government strategy through assessment (infrastructure, platforms, legal framework, and services/applications) with recommendations to accelerate the implementation of the national egov strategy's objectives based on benchmark and best practices. 

The main beneficiaries are Ministere de la Poste, des Télécommunications (MPT), Autorité de Régulation de la Poste et des Communications Electroniques (ARPCE) and proposed activity will conclude in June, 2022. This project is currently in the initial stage of implementation. 

The development objective of the project is to improve communities’ capacity to carry out procurement in accordance with standards and rules by making them available to the Procurement Application that digitizes and automatizes the procurement process and reduce the chances for errors or malfeasance.

The project proposal consists of following four activities:

• Make required modifications to implement the internationalization of the application;
• Implement enhancements to the MVP version for better user experience (UX) and easier customization and installation by other users;
• Translate the application to Bank’s official language (possibly French);
• Foster the growth of the sharing community in GitHub, by setting out an outreach program and professionally managing the GitHub community, including the preparation of a comprehensive governance framework.

The short-term impact is two-fold: (i) for communities, more efficient procurement; and (ii) for the WB and for governments, increased capacity to monitor and audit community-level procurement in real-time. The main beneficiary is the Secretariat of Agrarian Development of the State of Ceara. The proposed activity will conclude on June 30, 2022. This project is currently in the initial stage of implementation. 

The objective of this project is to design and set up a mechanism for the early detection of public procurement malpractice. The proposed activities build on the findings of the 2020 Bulgaria DGRA and the 2021 Bulgaria eGovernment Public Expenditure and Institutional Review, and is part of the country's CEM.

The project proposal consists of following activities:

• Measuring and benchmarking non-competitive procurement practices in Bulgaria

• Potential relation of non-competitive procurement practices to state capture and corruption

• Determining the impact of state capture in public procurement on firm dynamics

• Drafting of an analysis, based on Activities 1, 2 and 3, including policy recommendations to improve the public procurement process and its monitoring. 

The objective of the proposed activity is to help the Government to optimize existing cross-cutting Government administrative e-Services by promoting interoperability, universal accessibility, and transparency.

This project aims to conduct a DGRA of the justice sector to determine the infrastructural, institutional, and technological factors needed to increase ICT adoption in the sector to improve the quality and efficiency of justice services.

More particularly, the project will conduct a feasibility study to analyze and determine the factors that must be considered and the conditions that must be met to:

• Improve information availability on online portals
• Automate registries and case management/case-tracking systems
• Improve access to administrative services through Court Front desks. 

The proposed project seeks to provide the Guatemalan Government with an action-based Digital Transformation Plan focused on improving service delivery coverage and quality.

The project proposal consists of following three activities:

Identification of GovTech Opportunities

• Digital Government Readiness Assessment
• Stakeholders analysis
• Inventory of digital services opportunities

National Digital Transformation Strategy and Action Plan

• Digital Transformation Strategy
• Action Plan for Implementing Digital Services
• Recommendations for GovTech policy options
• Data Analytics recommendations

High-level GovTech Workshop

In the short-term, the project will show how the authorities can address pressing needs such as business continuity for the Government of Guatemala and delivery of critical services to address the COVID-19 crisis effects and economic recovery. In the medium and long-term, the project will support the culture of innovation to promote the cost-effectiveness of digital services.

The project main beneficiary is the Presidential Commission for Open and Electronic Government (Commission).

Recently, a final version of the Diagnostico GovTech has been released (the diagnostic document on GovTech opportunities for the Guatemala government) and a draft roadmap in Spanish. 

The objectives of the proposed project are to reduce the fragmentation of government digital services by developing a clear implementation roadmap, designing national enterprise architecture, and establishing digital transformation implementation agency.

The project proposal consists of following three activities:

• Support the enhancement of digital government strategy and roadmap, and institutional arrangement;
• Support the enhancement of the national government enterprise architecture;
• Support for capacity building and change communication to key stakeholders on the components mentioned above.

In the short-term, the engagement will improve the capacity and knowledge of Indonesian officials on how to set the foundation for meaningful digital transformation for the country. All of medium and long term impacts may take time to realize.

The main beneficiary is the Ministry of Administrative and Bureaucratic Reform (MENPAN-RB). The proposed project will be end in March 2022.

The objectives of the proposed project are to (1) gauge the readiness of central and county governments and their citizens to adopt digital government and (2) inform the development of strategies to enhance the use of e-services by citizens.

The project proposal consists of following four activities:

• Digital Government Readiness Assessment for Devolution
• Survey to assess demand for e-services
• Change Management Framework for digital government transformation
• Analysis for CivicTech potential at the county level

The guidance and assessments produced as a result of theseactivities will improve the understanding of the Bank and the Government regarding GovTech gaps and possible solutions, as well as improve knowledge base, capacity, and awareness among the targeted counties and the central government to design, implement and adopt GovTech solutions.

The Ministry of ICT, the National Treasury and the Council of Governors are the main beneficiaries. The expected project end date is November 2021.

The development objective is to support the implementation of the “e-LPA” and “e-Archive” platforms, through assessment of requirements, development of the concept, technical specifications and recommendations for supporting appropriate adjustments to the legal framework.

The proposed project consists of two activities:

Support to the development of the e-LPA Platform

• Assessment for the e-LPA platform
• Concept of the e-LPA platform
• Technical specifications for the development of the e-LPA platform
• Recommendation for the legal and regulatory framework to support implementation of the e-LPA platform

Support in development of the e-Archive Platform

• Revision of the e-Archives Concept
• Technical specifications for the development of the e-Archives platform
• Recommendation for the legal and regulatory framework to support implementation of the e-Archives platform.

The e-LPA platform will help the LPAs increase the efficiency of the governance processes at the local level, improve service delivery for citizens and businesses, as well as improve transparency and accountability of local public authorities. The implementation of the e-Archives Platform, in the long-run, will help public authorities eliminate paper files; facilitate the access to information; ensure long-term integrity of information and therefore preserve its legal and financial value.

The main stakeholders include the Moldova e-Governance Agency (MEGA), the Moldova Congress of Local Authorities (MCLA) and the National Archives Authority (NAA). The project will end in January 2022.

A draft e-Archive concept and an initial draft of technical specifications and recommendations on the legal framework to support the implementation of the e-Archive is expected to be finalized in December 2021. 

The development objective of the proposed project is to promote the use of a human-centric approach for the design of digital public services in Mongolia; and ensure universal access to these services by the marginalized population segments.

The project proposal consists of following two activities:

• An assessment of human-centric approaches for design improvements in five key services for Mongolian citizens
• Workshops on design thinking with citizens and government officials

The short-term impact will be the learning opportunity for the government officials participating in Activity 2’s workshops on the importance of human-centric approaches for the design and provision of public services. The medium to long-term sustainability of the GovTech project is linked to government’s adoption of the recommendations on the five services, and the inclusion of human-centered design to improve the remaining public services under the proposed follow-on investment project.

The main beneficiary is the Communications and Information Technology Authority (CITA) of the Government of Mongolia. The final report is expected to be launched in December 2021. 

This project aims to support the government of Panama in the evaluation of the feasibility and cost-effectiveness of adopting digital shared services in core government functions. The evaluation and the outcome of this activity will inform the dialogue with the client about a possible investment lending operation.

The objective of this project is to assess digital and GovTech readiness through the implementation of the Digital Government Readiness Assessment. 

This project aims to support scoping for EA including study of exiting EA frameworks, advisory, and knowledge sharing activities. 

This project aims to develop a regional GovTech community of practice to share knowledge, build capacity and incentivize collective action to advance GovTech reforms in the AFW Region.