The GovTech Maturity Index (GTMI) provides a snapshot of digital transformation in the public sector across 197 economies, identifying gaps that represent opportunities for improvements. Based on self-reported and remotely collected data, it captures the maturity of four critical GovTech areas through 48 indicators covering:
- CGSI: The Core Government Systems Index (17 indicators) captures the key aspects of existing information systems and shared digital infrastructure supporting the whole-of-government approach, including government cloud, interoperability framework and other platforms.
- PSDI: The Public Service Delivery Index (9 indicators) measures the maturity of online public service portals, with a focus on citizen-centric design and universal accessibility.
- DCEI: The Digital Citizen Engagement Index (6 indicators) measures aspects of public participation platforms, citizen feedback mechanisms, open data, and open government portals.
- GTEI: The GovTech Enablers Index (16 indicators) captures strategy, institutions, laws, and regulations, as well as digital skills, and innovation policies and programs, to foster GovTech.
How is the GovTech Maturity Index Different from other indexes?
Although existing digital government surveys and indices are useful to monitor the progress in digital government initiatives and good practices in general. However, none of them is are assessing progress in all of the four GovTech focus areas. The GTMI addresses this gap, while incorporating the external indices to complement each other.
Based on the comparative analyses with relevant indices, it can be concluded that the indicators defined for the GTMI produce consistent results when compared to other relevant indicators of digital government and measure the less known dimensions related to GovTech foundations adequately.
Who might find this Index useful?
The target audience of the GTMI report are government officials (policymakers and technical specialists), World Bank task teams, and other practitioners involved in the design and implementation of GovTech solutions, and academia.