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GovTech: Putting People First


Citizen Engagement


Citizen Engagement: Emerging Digital Technologies Create New Risks and Value

The recent rapid evolution of digital technologies has been changing behaviors and expectations in countries around the world. These shifts make it the right time to pose the key question this study explores: Will digital technologies, both those that are already widespread and those that are still emerging, have substantial impacts on the way citizens engage and the ways through which power is sought, used, or contested?  This study explores what technology might mean for engagement, makes predictions, and offers measures for governments to consider.


Priceless? A new framework for estimating the cost of open government reforms

This set of reports and tools was developed as part of a new initiative led by Results for Development (R4D) and supported by the World Bank, to contribute new evidence to this field. The tool can be adapted and used to estimate the costs of a variety of open government programs in different countries.


WBG Strategic Framework on Citizen Engagement

The objective of this strategic framework is to mainstream citizen engagement in World Bank Group (WBG)-supported policies, programs, projects, and advisory services and analytics to improve their development results and within the scope of these operations, contribute to building sustainable national systems for citizen engagement with governments and the private sector. 


Opening the Black Box : The Contextual Drivers of Social Accountability Flagship report

This publication fills an important knowledge gap by providing guidance on how to assess contextual drivers of social accountability effectiveness. It aims to strategically support citizen engagement at the country level and for a specific issue or problem. The report proposes a novel framing of social accountability as the interplay of constitutive elements: citizen action and state action, supported by three enabling levers: civic mobilization, interface and information.


Engaging Citizens for Better Development Results

This evaluation assesses how effectively the World Bank Group has mainstreamed citizen engagement at the project, country, and corporate levels, and demonstrates how this process contributes to the achievement of development outcomes.