GovTech: Putting People First

GTMI 2022 Update Reports Released

The GovTech Maturity Index (GTMI) 2022 update report and the accompanying dataset and new data dashboard present the progress in four GovTech focus areas within the last two years, highlight some of the good practices, and identify existing gaps for possible improvements in countries at the technology frontier. Over 850+ country officials from 135 economies participated directly in this update, and new indicators were introduced to measure the use and performance of existing government platforms. As with the 2020 edition, economies are grouped, not ranked, to illustrate the state of GovTech focus areas globally.
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Launch: 2022 GTMI Update

The 2022 update of the GovTech Maturity Index (GTMI) groups and underlying GovTech dataset were completed in October 2022. The GTMI measures the key aspects of four GovTech focus areas: supporting core government systems, enhancing service delivery, mainstreaming citizen engagement, and fostering GovTech enablers. The index encompasses 198 economies and assists practitioners in the design of new digital transformation projects. The global average of the GTMI value has risen from 0.519 in 2020 to 0.552 out of 1 in 2022. Despite progress in online service delivery and underlying shared platforms, the digital divide widens.
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Live Event

Launch of the GovTech Maturity Index: The State of Digital Transformation in the Public Sector

Watch the playback from this discussion on the report and its findings with an expert panel on how the lessons learned can guide policy makers practitioners and researchers to advance GovTech in their countries.
GovTech Maturity Index (GTMI)

The GTMI measures the key aspects of four GovTech focus areas. The development of the GovTech Dataset and the GTMI report were financed by the governments of Austria, the Republic of Korea and Switzerland through the GTGP Trust Fund. The GTMI report was first released in June 2021 through this GTMI web page. It was reformatted and launched as a formal WB publication through the Open Knowledge Repository in September 2021. You can view the latest version and launch event in the “Related” part of this web page.

GovTech Maturity Index

The GovTech Maturity Index (GTMI) was developed as part of the GovTech Initiative to introduce a measure of GovTech maturity in four focus areas — supporting core government systems, enhancing service delivery, mainstreaming citizen engagement, and fostering GovTech enablers— and to assist practitioners in the design of new digital transformation projects. Constructed for 198 economies, the GTMI is the most comprehensive measure of digital transformation in the public sector. The GTMI is not intended to create a ranking or assess a country’s readiness for or performance of GovTech; rather, it is intended to complement existing tools and diagnostics by providing a baseline and benchmark for GovTech maturity and identifying areas for improvement.

The 2022 version of the GTMI is the simple average of the normalized scores of four components:

CGSI: The Core Government Systems Index (17 indicators) captures the key aspects of a whole-of-government approach, including government cloud, interoperability framework and other platforms.

PSDI: The Public Service Delivery Index (9 indicators) measures the maturity of online public service portals, with a focus on citizen centric design and universal accessibility.

DCEI: The Digital Citizen Engagement Index (6 indicators) measures aspects of public participation platforms, citizen feedback mechanisms, open data, and open government portals.

GTEI: The GovTech Enablers Index (16 indicators) captures strategy, institutions, laws, and regulations, as well as digital skills, and innovation policies and programs, to foster GovTech.