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What's New in GovTech

e-Learning Jul 15, 2022

New e-Learning course: Trends in GovTech Solutions for Public Financial ...

Enroll the new GovTech Academy e-Learning course now! This self-paced online course (Trends in GovTech Solutions for Public Financial Management) explores the role of digital technology in the modernization and enhancement of Public Financial Management (PFM) systems, and the associated risks, challenges, and opportunities with a focus on fragile and low-income countries. It also looks at the innovative GovTech solutions and trends for budgeting, tax administration, public procurement, and financial fraud detection.

Newsletter Jul 01, 2022

The new edition of GovTech Newsletter is out now

The new edition of the GovTech Global Partnership newsletter is out now! Join the mailing list and receive the latest GovTech publications, policy guidance notes, learning opportunities, and knowledge tools, as well as information on GovTech projects.

Blog Jun 10, 2022

GovTech Academy - A compass for policymakers and innovators

The World Bank GovTech Academy supports policymakers and innovators equip with the knowledge base of the GovTech concepts, solutions, and good practices, as well as proactively applying those in the digital transformation of the public sector. Read this blog to learn about their recent activities.

Launch event
Past Event Jun 08, 2022

Launch Event: West and Central Africa GovTech Community

The Governance GP launches a regional GovTech Community for West and Central Africa countries with the objective to share knowledge, build capacity, and potentially incentivize collective action to advance GovTech reforms in the West and Central Africa region. It would address common challenges of member countries through peer-learning that could gain traction among government agencies responsible for e-government and GovTech agenda in West and Central Africa countries.

PAST EVENT May 16, 2022

GovTech Spring Series

The World Bank GovTech initiative is organizing a GovTech Spring Series to be held from May 16 to May 19, 2022. The event series will highlight practical guidance and examples on modernizing public services through the adoption of GovTech approaches and deep dive into the three reports that have been recently published by the GovTech team: “GovTech Case Studies: Solutions that Work”; “Service Upgrade: The GovTech Approach to Citizen Centered Services”; and “Tech Savvy : Advancing GovTech Reforms in Public Administration”

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Blog May 05, 2022

Public Service Information at Your Fingertips

GoodPy or “Virtual Assistant Service for the Public” provides customized administrative information for Korean citizens and handles any inquiries they may have. Learn how GoodPy benefited citizens and improved access to public services.

NEW PUBLICATION

Tech Savvy : Advancing GovTech Reforms in Public Administration

There are a number of challenges that need to be overcome for GovTech solutions to work, and this report focuses on three key challenges that the World Development Report (WDR) 2016 called the analog complements, which underpin effective digital transformation in the public sector: a whole-of-government coordination, civil service digital skill development, and an innovative culture in public sector organizations. This report focuses on three key analogue complements that can get in the way of successful GovTech projects: coordination, capacity, and culture.

Korea digital development
Blog

Open Source is Shaping Public Information Systems in the Republic of Korea

Korea’s e-Government Standard Framework (eGovFrame) provides a classic example of how to build a public information system that is open, easy to integrate into, and even easier to build upon. Learn how this standard framework improved the quality of digital government services in Korea.

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New Publication Mar 17, 2022

Service Upgrade: The GovTech Approach to Citizen Centered Services

This note presents a four-stage framework and practical step by step guidance to clients and task teams looking to modernize administrative services. The guidebook focuses on improving citizen centricity, quality, efficiency and reach of e-services. It includes advice on how citizen centricity can be incorporated into the modernization process, and highlights challenges governments may face in each stage. It includes a variety of country examples to illustrate good practices and current trends in service design and delivery.

Learning

Get certificate: Enroll GovTech eLearning Course Now!

​The “GovTech: Fundamentals and Key Concepts” e-Learning course is available now! The course introduces the GovTech concepts, focus areas, solutions, and good practices to support digital transformation reforms of governments around the world.

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New Publication Mar 17, 2022

GovTech Case Studies: Solutions that Work

A series of GovTech case study notes provides a better understanding of GovTech focus areas by introducing concrete experiences of adopting GovTech solutions, lessons learned and what worked or did not work. Read the first set of case studies which explores GovTech solutions implemented in Brazil, Cambodia, Georgia, Lesotho, Myanmar, and Nigeria.

Past Event Apr 26, 2022

Mobile Solutions for Citizen-centric Services and Efficient Government ...

This GovTech Case Studies webinar series aims to share GovTech implementation stories including the challenges, objectives, digital solutions, results, and lessons learned. The first BBL will introduce mobile-based GovTech solutions adopted in Nigeria and Brazil. The Kaduna State in Nigeria created a citizen engagement mobile app with other participatory mechanisms designed to make government investment more responsive to citizens. In Brazil, the SOL app for the smart community procurement was developed as an open-source software and blockchain technology was adopted. Register Now!

EVENT REPLAY Feb 24, 2022

Digital, the Door to a Better World: Digital Government Strategy and Cases in ...

This webinar presents policies and cases of the digital government in Korea which aligns well with the World Bank GovTech approaches. It explores the Korean Government’s Digital Government Master Plan 2021-2025 that aims to ensure a whole-of-government approach, the citizen-centric public services with new innovative technologies, and how the e-Gov framework promotes simple, efficient, and transparent government systems.


What is GovTech?

GovTech is a whole of government approach to public sector modernization. GovTech emphasizes three aspects of public sector modernization: citizen-centric public services that are universally accessible, a whole-of-government approach to digital government transformation, and simple, efficient and transparent government systems.

GovTech has four focus areas:

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ACTIVITIES TO ENHANCE PUBLIC SERVICE DELIVERY: In collaboration with other practices in the Bank, the GovTech Team led by the GGP supports the design of human-centered online services that are simple, transparent, and universally accessible. Special attention is paid to services that are accessible by low-cost digital solutions, such as mobile phones and free open source applications, tailored to digital literacy and reaching all intended beneficiaries and users.

SUPPORTING CORE GOVERNMENT SYSTEMS: Client demand for modernization and integration of core government systems is an entry point for strengthening the GovTech approach, especially in projects and dialogue on next generation digital solutions for central and local government. For example, GGP is focused on better public financial management, human resource management, tax administration, public procurement, and public investment management systems. 

MAINSTREAMING CITIZEN ENGAGEMENT: Developing and deploying CivicTech tools including citizen feedback and complaint handling mechanisms can be done in high and low connectivity countries, using simple technology and free open source applications. Activities focus on accountability tools such as service charters and service standards with enforcement and monitoring mechanisms, and the use of technology to advance government’s efforts at greater transparency.

GOVTECH ENABLERS: Strengthening GovTech enablers includes work on how to build digital skills in the public sector and an environment that fosters innovation in the public sector.

 

Our Structure

The GovTech agenda is supported by the GovTech Global Partnership (GTGP), a multi-stakeholder initiative that includes advanced and aspiring GovTech countries, development partners, private sector, academia, civil society and others involved in the GovTech domain. The GTGP welcomes new partners to join in the initiative. See more here. The agenda is led by the GovTech Global Solutions Group (GSG) and Governance Global Practice (GGP), but it is a collaborative effort, bringing together other global practices, including those working on digital development, payment systems, data governance, and sector specialists.

 


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Partnership

Join the GovTech Global Partnership

The GovTech Global Partnership (GTGP) is a multi-stakeholder initiative established by the Governance GP in 2019. The initiative supports result-oriented programs that adopt GovTech agenda.

GovTech Innovation Lab

GovTech Innovation Lab

The World Bank GovTech team and ITS Technology & Innovation team launched a joint initiative — GovTech Innovation Lab — which offers a safe and hands-on exploratory environment to learn and experiment with emerging technologies. Stay tuned for their activities!
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Partnership

Get our GovTech Global Partnership Newsletter to your inbox

Check out our latest edition of the GovTech Global Partnership newsletter and join our mailing list! Receive the latest GovTech publications, policy guidance notes, videos, learning opportunities, and knowledge tools, as well as information on GovTech projects.
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VIDEO

Cloud Computing: Navigating Procurement and Cybersecurity Challenges

Cloud Computing has huge potential to save costs, strengthen cybersecurity, improve resilience, and promote local jobs. The objective of this BBL is to demystify cloud computing and its potential for developing countries. Recorded January 28, 2021.
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EVENT

Finding Fraud

Learn about the most promising current and new technologies that can be applied to detect and prevent fraud and corruption in public administration. Recorded February 4, 2021.
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Report

GovTech Launch Report and Short-Term Action Plan

This report highlights ten key lessons from twenty-five years of implementing GovTech and digital government projects.
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Machines and the Future of Public Service: AI for Public Sector Performance and Service Delivery

Watch the replay of our BBL, Machines and the Future of Public Service: AI for Public Sector Performance and Service Delivery.
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Blog

Investing in financial management information systems for better public financial management outcomes

The World Bank is supporting countries in modernizing their public financial management (PFM) and implementing financial management information systems (FMIS).
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Blog

Upgrading procurement with a digital solution when Pakistan needed it the most

The World Bank’s Islamabad Procurement Team piloted a ‘Software as a Service’ (SaaS) based e-Procurement platform to address procurement needs during COVID-19.
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Publications

Read the Latest Publications

Our GovTech publications are classified into 5 categories namely, Cross Cutting, Core Government Systems, Public Service Delivery, Citizen Engagement, and GovTech Enablers . Browse through our reports, notes, case studies and more.

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VIDEO

Highlights

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EVENT REPLAY

Finding Fraud

In this event, experts from the World Bank discussed the most promising current and new technologies that can be applied to detect and prevent fraud and corruption in public administration were discussed.
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Blog

Five key takeaways from Austria’s mobile government (mGov) experience

Learn about Austria’s transition from e-Government (eGov) to mobile government (mGov), and how this transition can help improve efficiency and effectiveness of government services.
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Blog

Social engineering as a corruption risk

A recently launched GovTech report highlights ten key lessons from twenty-five years of implementing GovTech and digital government projects to prevent social engineering ploys.
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Blog

How to make progress in the fight against corruption

The World Bank published a global flagship report that can help guide governments and anti-corruption champions in their efforts to curb corruption which includes GovTech case studies.
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Report

Finding Fraud : GovTech and Fraud Detection in Public Administration

This paper examines the most promising current and new technologies that can be applied to detect and prevent fraud and corruption in public administration.
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Stay Connected

Contact

Public Administration and Institutional Reforms Unit
Tracey Lane, Practice Manager
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GovTech Global Solutions Group
Cem Dener, Global Lead
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Kimberly Johns, Global Lead
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GovTech Global Partnership
Reinhard Haslinger, Program Manager
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General Inquiries
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