• More than half of the global population expresses distrust in government institutions. The most recent World Bank Group Surveys with opinion leaders in our client countries confirm that addressing governance is now at the top of countries’ policy priorities.

    The Governance Global Practice (GGP) supports client countries to help them build capable, efficient, open, inclusive, and accountable institutions. This is critical for countries to underpin sustainable growth and is at the heart of the World Bank’s twin goals of ending extreme poverty and boosting shared prosperity. Countries with strong institutions prosper by creating an environment that facilitates private sector growth, reduces poverty, delivers valuable services and earns the confidence of their citizens — a relationship of trust that is created when people can participate in government decision-making and know their voices are heard.

    Governance and Institutions: Special Theme in IDA-18

    Strengthened institutions and improved governance are especially critical for the world’s most vulnerable countries in IDA, the World Bank’s Fund for the poorest. These countries face a range of issues that are deeply rooted in historic and systemic institutional inefficiencies. Improved governance equips IDA countries to create avenues and opportunities for citizen engagement, and help build and maintain trust between the state and citizens. Reducing poverty and promoting shared prosperity is predicated on institutions that are effective in not only solving the problems of the past but responding to the changing needs of the citizens they serve. This involves both strengthening core government systems to channel resources to the poorest 40% of the population, and developing a public sector grounded in transparency and citizen participation. The World Bank’s response to these challenges are in 12 policy commitments under the Governance and Institutions Special Theme in the final IDA18 Replenishment package.

    The topic of the 2017 World Development Report is the role of Governance and the Law in the economic advancement of nations. This flagship report examines the institutional foundations of a well-functioning state, and address two sets of issues facing the development community: (i) why good policies are so often ineffective, and (ii) the persistence of gaps between intended governance reforms and the reality on the ground.

    Last Updated: Sep 27, 2017

  • Drawing on the World Bank Group’s convening power and multidisciplinary expertise, the Governance Global Practice (GGP) provides financing, intellectual leadership and a reservoir of global experience to help countries develop practical reforms to address these complex governance challenges. The GGP’s current strategic priorities to help countries strengthen their governance are:

    Improving public financial management

    The GGP helps countries design policies and implement procedures to improve revenue collection, administration, and efficient use of resources. This includes increased funding and advice on how to improve domestic resource mobilization and tax reform through the Global Tax Team; improved Public Financial & Expenditure Management working closely the Macroeconomics and Fiscal Management & Poverty Global Practices; a New Procurement Framework, launched on July 1, 2016 to enhance client capacity, increase value of investment; and continuing to strengthen financial accountability of institutions, audit & oversight bodies, and regulators.

    Strengthening Public Sector Performance

    The GGP helps countries improve the performance of civil servants across sectors; strengthen public administration capacity and quality; enhance the performance and transparency of State Owned Enterprises (SOE) as critical providers of public goods; strengthen the “checks and balances” systems of the public sector; improve the effectiveness of supreme audit and accountability institutions, and the judiciary; and build the capacity of Center of Government or “Core Executive” policy coordination and delivery units.

    Enhancing Accountability in Service Delivery

    The GGP supports countries in addressing public sector bottlenecks within service-delivery chains. This includes helping set up citizen feedback mechanisms on service delivery performance; enhancing financial accountability and value-for-money in key sectors; and supporting transparent & effective systems of procurement promoting Open, Inclusive and Accountable Governance.

    The GGP helps countries to step-up work to ensure more open and inclusive government, improve citizen engagement; and help them control corruption —so they are able to use their human and financial resources more efficiently, attract more foreign and domestic investment, and on average, grow more rapidly and address public financial accountability to enhance institutional performance.

    This includes helping governments build responsiveness to citizen demand and supporting the Open Government Partnership commitments, including Open Contracting; increasing ways to encourage citizen engagement through increasing beneficiary feedback in Bank-funded projects, and supporting platforms as the Global Partnership for Social Accountability.

    The GGP has a loan portfolio of 89 projects worth nearly $10 billion, along with a number of advisory activities and grants. There are over 50 additional projects in collaboration with other Global Practices. Governance components are embedded in over 20 percent of the Bank’s active portfolio. The GGP provides fiduciary support to over 2,000 projects in the Bank’s portfolio, and has one of the largest Reimbursable Advisory Services (RAS) portfolios in the Bank. The GPP also has a joint mandate with the Social, Urban, Rural and Resilience Global Practice to lead implementation of the Strategic Framework for Mainstreaming Citizen Engagement in World Bank Group operations. This includes achieving the goal of beneficiary feedback in 100% of Investment Projects Financing Operations by end FY18.


    Last Updated: Sep 27, 2017

  • Armenia: Modernizing the Tax Administration is helping the Government strengthen tax collection to overcome some of the setbacks it incurred during the financial crisis and the slowdown that followed. So far, about 35,000 tax inspectors have been trained, about 96 percent of tax services are provided electronically, and the amount of tax collected has gone up 38 percent.

    Bangladesh: Improving Public Procurement: A new procurement data center in Bangladesh will offer storage for 8.6 million tenders and support about 325,000 registered bidders. The financing will also continue to support professional certification and training on public procurement. The project has helped 89 officials receive member status and professional diplomas at the Britain-based Chartered Institute of Procurement & Supply, while 84 have completed master’s degrees in procurement. The project has facilitated training on public procurement for about 2,700 participants, ensuring that over 85 percent of the four key procuring entities have at least one trained staff.

    Colombia: Enhancing Fiscal Capacity to Promote Shared Prosperity: Colombia is one of the most unequal countries in the world, and the government has been working with the WBG to address its high income inequality through several channels, including its tax-transfer system. In December 2012, Colombia passed a comprehensive tax reform – including changes to the income tax that increased taxes for the top 0.4 percent of the income earners.

    Tanzania: Strengthening Open Government and Public Financial Management: Despite strong economic growth over the last ten years in Tanzania, citizen satisfaction with public services was deteriorating and trust in public institutions was eroding. Realizing that a “business as usual” approach would not be sufficient, the Government joined the Open Government Partnership to promote increased transparency and citizen participation. It also adopted a new delivery results model called “Big Results Now!” (BRN), placing a strong focus on results, with accountability and performance management at the core of implementation. BRN is focused on eight priority sectors, including Education, Health, and Rural Water and will provide US$12 million over three years to assist with: (i) the supply of open Government data in health, education, and water, making such data more accessible and reusable; and (ii) the development and use of sectoral service performance dashboards in health, education, and water, powered by Open Data.

    Pakistan: The Citizen Feedback for Government Services model aims to fight petty corruption, communicate state responses and assess the quality of service delivery by proactively soliciting feedback from identified citizens who have received a particular service. The model relies on a third party call center to send a combination of text messages and calls to every citizen who visits a government facility, and has reached 3.3 million citizens. The program involves $1.1 million in technical assistance and a $50 million Program-for-Results loan.

    Last Updated: Sep 27, 2017



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Additional Resources


Washington, D.C.
Diana Chung