• The world is rapidly changing with increasing pressures on resources, more complex service delivery needs, increased fragility and migration flows – all amplified by an evolving civic space and a vibrant social media landscape. The ability of governments to respond to new, disruptive governance challenges is stretched while citizen expectations from government continue to rise, resulting in an increasing deficit in trust.

    The most recent World Bank Group Surveys with opinion leaders in our client countries confirm that governance is now at the top of countries’ policy priorities.

    The Governance Global Practice (GGP) supports client countries to help build capable, efficient, open, inclusive, and accountable institutions that promote effective service delivery, facilitate private sector growth, and build citizen trust in government. This is critical for countries to underpin sustainable growth and is at the heart of the World Bank’s twin goals of ending extreme poverty and boosting shared prosperity. Countries with strong institutions prosper by creating an environment that facilitates private sector growth, reduces poverty, delivers valuable services and earns the confidence of their citizens — a relationship of trust that is created when people can participate in government decision-making and know their voices are heard.

    Last Updated: Apr 13, 2018

  • Drawing on the World Bank Group’s convening power and multidisciplinary expertise, the Governance Global Practice (GGP) provides financing, intellectual leadership and a reservoir of global experience to help countries develop practical reforms to address complex governance challenges. The GGP’s current strategic priorities focus on five key areas to help close implementation gaps:

    1)      Strengthening public policy processes:

    Effective public policy involves a wide range of activities and actors involved in a cycle of policy design, implementation and evaluation. The GGP works with all of the actors in the public policy cycle to facilitate improved coordination and cooperation within the executive branch of government, across branches and levels of government, and with the private sector and citizens. Such work can help turn policies on paper into results on the ground to achieve better results.

    2)      Promoting effective resource management:

    With persistent fiscal pressures, marshalling financial and human resources is more critical than ever.  The GGP’s technical expertise is deployed to help improve revenue mobilization and public expenditure and financial management, as well as to support civil service reform. Openness and transparency helps to improve accountability. Information technology, data analytics and biometrics are helping to push new frontiers.

    3)      Reinforcing public service delivery:

    Better governance is essential for equitable and reliable service delivery. The GGP works with sectors to identify and alleviate critical governance bottlenecks in service delivery.  The GGP is actively engaged in improving service delivery in sectors such as water, health, education, and transport with a focus on openness, transparency, and citizen engagement to ensure services reach the poorest and marginalized. At the frontiers of governance for service delivery is big data, which helps generate citizen feedback and engagement and to think through how governments can become more adept at reaching citizens with what they need, when they need it.

    4)      Strengthening the public-private interface:

    The GGP is focused on the critical interface between the public and private sectors, recognizing public sector risks that may prevent investors from entering a country.  More effective systems for public investment management, greater transparency and corporate governance, a strengthened regulatory framework, and procurement processes free of collusion and corruption support an institutional environment that enables the private sector to fill the infrastructure gap. 

    5)      Understanding the underlying drivers and enablers of policy effectiveness:

    The GGP is working to understand the role of underlying drivers of policy effectiveness in achieving growth, equity and security. These drivers relate to openness, transparency, citizen engagement and are rooted in factors such as trust and social cohesion, as well as capture and exclusion. The Bank continues to identify how these forces affect policy effectiveness and areas such as corruption, emphasizing the critical role of transparency and the transformative power of technology to generate, exchange, and analyze information.

    Governance is central to IDA18

    The “Governance and Institutions” Special Theme in IDA18 underscores the importance of governance to achieving development results on the ground. IDA18 provides a new set of commitments expected to have transformative impact, underpinned by specific, measurable policy actions to be achieved by the end of the IDA18 period.

    Strengthened institutions and improved governance are especially critical for the world’s most vulnerable countries in IDA, the World Bank’s Fund for the poorest. These countries face a range of issues that are deeply rooted in historic and systemic institutional inefficiencies. More effective policy implementation, better management of resources, strengthened service delivery, openness and transparency equip IDA countries to create avenues and opportunities for citizen engagement, and help build and maintain trust between the state and citizens. Reducing poverty and promoting shared prosperity is predicated on institutions that are effective in not only solving the problems of the past but responding to the changing needs of the citizens they serve. The World Bank’s response to these challenges are in 12 policy commitments under the Governance and Institutions Special Theme in the final IDA18 Replenishment package.

    Current Portfolio

    The Governance Global Practice (GGP) has a loan portfolio of 86 projects worth over $10 billion, along with a diverse portfolio of advisory activities and grants. There are over 50 additional projects in collaboration with other Global Practices. Governance components are embedded in over 20 percent of the Bank’s active portfolio.

    The GGP provides fiduciary support to over 2,000 projects in the World Bank’s portfolio, and has one of the largest Reimbursable Advisory Services (RAS) portfolios in the Bank. The GPP also has a joint mandate with the Social, Urban, Rural and Resilience Global Practice to lead implementation of the Strategic Framework for Mainstreaming Citizen Engagement in World Bank Group operations. This includes achieving the goal of beneficiary feedback in 100% of Investment Projects Financing Operations by end FY18.


    Last Updated: Apr 13, 2018

  • Armenia: Modernizing the Tax Administration

    The World Bank is helping the Armenian Government to reform its tax administration system to broaden the tax base and enhance the business climate through more efficient tax procedures that reduce compliance costs for taxpayers. So far, about 35,000 tax inspectors have been trained, about 96 percent of tax services are provided electronically, and the amount of tax collected has gone up by 38 percent.

    Bangladesh: Improving Public Procurement

    Public procurement reform is one the most effective tools for sustainable public sector reform. It is at the core of translating public policy into tangible results for citizens in the form of essential public services. The World Bank is helping Bangladesh to improve public procurement by financing an electronic government procurement system that has made the procurement process more competitive, transparent and accountable. This new system saves Bangladesh $90 million each year in public procurement – a savings equivalent to building 2,000 primary schools or 1,000 kilometers of rural roads.

    Central African Republic: Emergency Public Services Response

    CAR is one of the poorest and most fragile countries in the world. The recent conflict shattered the country’s already frail economy and created a crisis. The payment of civil service wages was suspended for the better part of 2013, severely disrupting delivery of public services. The World Bank helped to reestablish an operational payroll system by contributing to the payment of six months of wages for 17,421 eligible civil servants and state employees in Central African Republic through this project.  Now, more than 80% of civil servants have returned to work, salaries are no longer in arrears, and the government payroll system is operational. 

     Iraq: Public Procurement Modernization

    The World Bank has supported Iraq’s Kurdistan Regional Government (KRG) in its goal of achieving a modern and effective public procurement system by providing advisory services to  revise, consolidate, and modernize the legal framework for public procurement; develop standard bidding documents to align with the government’s legal framework; strengthen the Ministry of Planning’s oversight of procurement processes and procurement policy development; and create a road map to develop a single-portal procurement website and information system.

    Western Balkans: Financial Reporting and Small and Medium Enterprises

    Improving financial transparency and management among Small and Medium Enterprises (SMEs) is good for business and good for growth. In the Western Balkans, SMEs can’t readily access financing largely because banks are wary of their lack of knowledge about cash management, business planning, risk management, and succession planning. A new regional program financed by the European Union and implemented by the World Bank provides analysis and advice to Western Balkan countries to help them reform their financial reporting processes. The project harnesses the power of the accounting profession to help small businesses develop standards, institutions, and practices so they can provide banks and investors with reliable and relevant financial information.

    Solomon Islands: Community Governance and Access to Justice

    The World Bank is supporting the Community Governance and Grievance Management (CGGM) Project which helps communities strengthen internal governance and justice and enhances the effectiveness of linkages between communities and government. Through the recruitment and training of Community Officers (COs) who serve as part of provincial administrations, the project provides access to justice for communities affected by natural resource extraction. The project helps improve community cohesion and stability, and promotes more effective connections between citizens and provincial and national authorities, including the police.

    Last Updated: Apr 13, 2018



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Washington, D.C.
Diana Chung