Citizen engagement (CE) is defined by the World Bank as the two-way interaction between citizens and governments that gives citizens a stake in decision-making with the objective of improving development outcomes.
The PID MDTF has supported the PA in strengthening CE by promoting grievance redress, complaints, and feedback mechanisms across sectors, and supporting awareness raising and public engagement campaigns.
All projects approved since FY19 are reporting on citizen engagement indicators in their Implementation Status and Results Reports (ISRs).
A three-year programmatic ASA on CE and Social Inclusion ran from FY22 to FY25. It strengthened the work of the WB&G program on socially sustainable and inclusive development, focusing on three areas:
- socially sustainable and inclusive development, especially social risk management and vulnerable groups.
- gender and gender-based violence; and
- CE and social accountability, focusing on strengthening transparency, citizen participation, and social accountability.