DAPP - Frequently Asked Questions
What to Expect When You Contact Us?
Confidentiality - Support - Resources.
Our program is here to listen and help deescalate the situation you are experiencing. We provide information and connect you to resources, which can include crisis management, short-term counseling, legal consultation and referrals to outside attorneys, case management and other internal or external resources.
How much do these services cost?
Our program provides free confidential services for short-term counseling and case management. If you have legal questions, our partnering Domestic Violence attorneys can provide you with legal information, options, and referrals to outside attorneys.
Who Supports the DAPP?
The Domestic Abuse Prevention Program has an Advisory Steering Committee comprised of representatives from several World Bank Group Units: Ethics and Internal Justice, Legal Department, Staff Association, Corporate Security, IBRD and IFC Human Resources, Mental Health and Wellbeing Unit of the Health & Safety Directorate, World Bank Group Family Network (WBGFN) and off-site Domestic Violence attorneys and counselors consulting for our program.
The DAPP also provides services to the International Monetary Fund (IMF) and limited services to Inter-American Development Bank (IADB).
To Whom Can I Talk?
Call our confidential domestic abuse prevention hotline +1 (202) 458-5800 or email us at daprevention@worldbank.org.
How can I protect myself and my children?
In the U.S., if you are experiencing an emergency or if you want to report violence to the police, dial 911 immediately.
- If you live in a Country Office, contact your local authorities and follow CO specific emergency procedures (also see overseas medical emergency procedures) or. You also may call the Bank’s Emergency Line at +1 (202) 458-8888 to discuss your concerns about abuse, harassment, or safety in the workplace.
- For non-emergencies, contact our hotline for more information.
I don’t feel safe at home, what can I do?
In the U.S., if you feel it is unsafe for you or your children to live in your home, you may wish to move temporarily to a domestic violence shelter.
- To find a shelter near you, contact the National Domestic Violence Hotline at 1-800-799-SAFE (1-800-799-7233 or visit www.NDVH.org). The hotline provides confidential information and resources. You also may call your state coalition for assistance.
- If you do not wish to leave your home, but want to work with a local domestic violence program to help you with safety planning, you may contact the National Domestic Violence Hotline or your state coalition and local programs to assist you (see Resources).
Outside of the U.S., you can find your nearest service provider by looking at your country’s specific hotline in the NO MORE Global Directory or Lila.Help Directory.
Are you an Abuser?
If you are concerned that you are exhibiting abusive behaviors towards your partner, there is help. Please contact the DAPP Hotline (always available, 24/7) at +1 (202) 458-5800.
Confidential and free counseling and related supportive services are provided by experienced counselors who are trained to work with individuals who engage in abusive behavior.