How Telecommunications Changed the Lives of Herders in Mongolia

October 20, 2014

  • In 2005, only 1% of residents in Mongolia’s countryside had telephone connections.
  • A World Bank/IDA-supported project helped Mongolia provide quality and affordable telecommunication and Internet services to the rural people.
  • The project helped transform the lives of Mongolian herders in an unprecedented way.

Ulaan Uul, Mongolia – In the world’s least densely populated country, where three million people are spread over 1.5 million square kilometers, half of them clustered in the capital of Ulaanbaatar and one third still living a nomadic life, just think how hard it would be to send a message to a herder somewhere in the hills, or hear from someone in a ger (Mongolian term for tent) in the next valley.

As Mongolia increased its wealth, so did its people’s demand for information and communication technologies (ICT) surge. As a result, the ICT market grew over 25% annually in the early 2000s. But in the countryside, where companies found it hard to make headway into the sparsely populated rural areas and provide access to services outside of the main population centers, “teledensity” (the number of telephone connections per every hundred individuals living within an area) was as lean as 1% in 2005.

The World Bank/IDA-supported Information Communications Infrastructure Development Project (ICIDP) helped the Government of Mongolia use a public-private-partnership approach to fill the gap. "Best practice cooperation between the Government and the private sector helped deliver competitive, quality and affordable telecommunications services to remote rural communities, transforming the lives of herders and other rural inhabitants", says Peter Silarszky, who led the World Bank’s support for the project.

“This project allowed us to work closely with the private sector, to complement each other. This was one of the first times that this public-private-partnership happened in Mongolia. This kind of synergy was unprecedented,” says J. Bat-Erdene, former Vice Chairman of Information Communications Technology and Post Authority of Mongolia, now CEO/President of Telecom Mongolia.

Unparalleled Convenience

In the remote Darhat Valley in Northern Mongolia, herders were packing for the spring migration. “I called my son who lives in the town to come to help us with his transport truck,” says Tsorj, a herder. “Having a phone is the most important thing. I can call relatives who live in the town and nomads in the next valley. It’s also very useful for keeping track of missing animals,” he says.

The project has changed the lives of herders like him and Purevjav.

Purevjav, 70, has witnessed tremendous changes in Mongolia. In the past 20 years, the country has transformed into a vibrant multiparty democracy with a booming economy growing at double-digit rates today.

His children didn’t further their education and became herders like him. “But their children need to go to school. So they moved to towns and cities. Our family is now split up between the countryside and town,” he says.  

To stay in touch with the rest of the family, Purevjav makes calls. “We call our children in the town, tell them what we need, such as feed for animals or medicine for us,” he says.

“Before, we used to ride into town to get the doctor and climb over that steep pass,” Tsorj says, as he points at the mountain pass in front of his ger.

Now, just a phone call away, the doctors come to them. “We are able to call in medical emergencies, call for an ambulance,” he says.

" Having a phone is the most important thing. I can call relatives who live in the town and nomads in the next valley. It’s also very useful for keeping track of missing animals. "


a herder living in the remote Darhat Valley in Northern Mongolia

Improving Rural Businesses

In rural Mongolia, ICT offers more than just convenience.

The life-changing experience for herders, made possible by having phones and access to the Internet, also include better business opportunities, says Tenzin Norbhu, lead ICT specialist at the World Bank.

With better access to information, herders have a stronger market position and are able to secure more favorable prices for their products.

Before they started the spring migration, Purevjav and his wife Tsogtsolma wanted to sell the cashmere they produced this winter. Before doing so, Tsogtsolma called their daughter who lives in town to check on the cashmere prices there.

“Selling around 90,000 tugrik a kilogram here,” the daughter says on the phone.

“Okay, sounds about right. The middleman is here and is offering 88,000 tugrik,” Tsogtsolma replies.

“The middleman started saying the price of cashmere had dropped. Then he looked around to see if our phone was working,” says Purevjav.  

“Without the phone we would have gotten less for our product. Prices 'mysteriously' drop when you don’t own a phone,” he says.  

G. Oyunbayar, Director of Sales, G-Mobile, Mongolia, says that “the phone has become indispensable in rural economy”.

“Phone connections have dramatically changed rural business practices. People can now adapt to the laws of supply and demand. Herders can now directly connect with local markets, and go even further, by distributing their products on a national scale,” he says. 


From 2005 to 2013, thanks to the ICIDP Project:

  • All 360 soum centers (villages) in Mongolia have access to modern phone and Internet services.
  • 34 soum centers have access to high speed Internet.
  • Telephony minutes originated in soum centers increased from 1.2 million per year in 2006 to 56.5 million in 2013.
  • Telephony minutes originated in rural areas outside of soum centers increased from almost zero in 2006 to 530,000 a year in 2013.  
  • The number of Internet users in soum centers increased from 300 in 2006 to 12,000 in 2013.
  • The government improved the policy and regulatory environment and promoted investments in ICT in rural areas, which ensured the continued additional annual investment in the ICT sector of the country – annual investment increased from $37.6 million in 2005 to $395 million in 2013.  
  • A mechanism has been established to collect resources into a fund to finance universal access to telecommunication and Internet services.