The launch of the GovTech initiative in 2019 was in direct response to the growing demand by World Bank client countries for support on how to design and improve advanced digital transformation programs to increase government efficiency and the quality of service delivery. One of the products developed was the GovTech Maturity Index (GTMI) introduced in 2021, to better understand GovTech maturity in client countries and identify entry points for future interventions.
According to the GTMI, the Republic of Korea is one of countries in the group of GovTech leaders. Also, there are continuous demands from client countries to introduce government systems and applications of Korea, such as an Integrated Financial Management Information System (dBrain and e-Hojo), Human Resources Management Information System (e-Saram), and Government Workflow Management System (On-nara).
The Korean government’s efforts for digital transformation in the public sector are well aligned with three aspects the GovTech approach emphasizes. In 2021, the Korean government announced the Digital Government Master Plan 2021-2025 that aims to ensure a whole-of-government approach. Also, they have tried to expand the citizen-centric public services through adopting new innovative technologies into the public sector based on the simple, efficient, and transparent government systems.
As part of the GovTech Talks Series, this webinar will present policies and cases of digital government in Korea based on the three aspects of the GovTech. The Digital Government Master Plan 2021-2025 includes government-wide strategies and key tasks with a vision of “Digital, the door to a better world”, so it can facilitate the engagement and coordination of all players. The Virtual Assistant Service for the Public (GoodPy) launched in 2021 is an example of the citizen-centric public services. It informs citizens the administrative information they need in advance and handles inquiries based on the Artificial Intelligence and Private-Public Partnership. The e-Government Standard Framework (eGovFrame) provides a predefined set of features and functions required for the development and management of public information systems to enhance the efficiency of ICT investment and interoperability of government systems.
WHAT YOU WILL LEARN
Opening remarks |
Ed Olowo-Okere, The World Bank
Tracey Lane, The World Bank
Presentation I |
Whole-of-government approach: Digital Government Master Plan 2021-2025
Sungjoo Son, Ministry of the Interior and Safety, Republic of Korea
Presentation II |
Citizen-centric services universally accessible: the Virtual Assistant Service for the Public (GoodPy)
Da-yun Kim, Ministry of the Interior and Safety, Republic of Korea
Presentation III |
Simple, efficient, and transparent government systems: e-Government Standard Framework (eGovFrame)
Jin-Won Choi, National Information Society Agency, Republic of Korea
Kimberly Johns, The World Bank