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Peer Review Services

  • Part of the Internal Justice Services of the World Bank Group (WBG), Peer Review Services (PRS) offers WBG employees the opportunity to receive an independent, objective and impartial review, by a panel of WBG peers, of whether an employment-related decision, action or inaction by management was consistent with the terms and conditions of their employment. Examples include terminations of employment and non-selection for a job position. Anyone who has or has had an employment contract the WBG, including consultants and former employees, can file with PRS. See more on how to file on the Peer Review Process page. PRS is part of the WBG’s continuing efforts to create a conflict-competent workplace. The Peer Review process is intended to promote trust, mutual respect, and communication between staff and management, with an emphasis on resolution and not adjudication.

    PRS’ mandate under Staff Rule 9.03 does not include any of the following:

    • Set or change WBG Staff Rules, policy and procedures, or WBG employment benefits;
    • Review decisions of the Benefits and Finance Administrators, or related to the WBG Pension Benefits and Retirement Plans;
    • Review challenges to the validity of a settlement agreement or memorandum of understanding between the WBG and an employee;
    • Review decisions involving claims for workers’ compensation benefits, disability insurance benefits, or health insurance benefits provided to enrolled employees and dependents by the WBG Medical Insurance or Benefits Plans;
    • Review misconduct investigations and imposition of disciplinary measures under Staff Rules 3.00, 8.01, or 8.02;
    • Review performance management decisions* (examples include annual performance evaluations);
    • Review decisions by the WBG President, the WBG Chief Ethics Officer or the WBG Human Resources Vice President regarding outside activities including requests to accept a public office or outside employment under the provisions of Staff Rules 3.01 and 3.02, or decisions to place an employee on administrative leave;
    • Review decisions for which specialized appeal procedures may be established, or when Peer Review is excluded specifically.

    *Please note: A separate Performance Management Review (PMR) process is available for current staff members to request a neutral review of a performance management decision .

     




    MAILING ADDRESS

    Peer Review Services
    1776 G Street NW
    Washington DC 20433
    USA
    Room: G 4-191
    Mail Stop G 4-400
    +1(202) 473 5884
    FAX: +1(202) 522-2709
    peerreview@worldbank.org

  • If current WBG employees wish to have a disputed employment reviewed by a panel of peers, they must submit a signed Request for Review Form and relevant attachments 120 calendar days of receiving notice or of becoming aware of the WBG decision, action or inaction they wish to challenge. If current or former employees wish to seek peer review for redundancy decisions, they must submit requests no later than 120 days after the date of WBG employment termination. Request for Review forms can be sent either by email to peerreview@worldbank.org or in person to the PRS Secretariat Office in Washington, D.C. For more information on PRS or the Peer Review process, please contact peerreview@worldbank.org  or Call +1(202) 473 5884

     

    Peer Review Process

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    MAILING ADDRESS

    Peer Review Services
    1776 G Street NW
    Washington DC 20433
    USA
    Room: G 4-191
    Mail Stop G 4-400
    +1(202) 473 5884
    FAX: +1(202) 522-2709
    peerreview@worldbank.org

  • Submitting a Request for Peer Review

    A Requesting Staff Member may request review of a disputed employment matter by completing a Request for Review Form  and submitting it, along with its attachments, to the Peer Review Secretariat within the deadlines set out in Staff Rule 9.03, section 7. The Request for Review form must be signed. Both the Request for Review Form and associated attachments must be received by the Peer Review Secretariat on or before the deadline to be considered timely. They may be submitted as follows:

    electronically at peerreview@worldbank.org;

    in person at Room G4-191;

    by mail to Room MSN-G4-400; or

    by fax at (202) 522-2709.    



    MAILING ADDRESS

    Peer Review Services
    1776 G Street NW
    Washington DC 20433
    USA
    Room: G 4-191
    Mail Stop G 4-400
    +1(202) 473 5884
    FAX: +1(202) 522-2709
    peerreview@worldbank.org
  • If a staff member has a concern about his/her performance decision, there is a two-tier process for reviewing these matters. Examples include performance evaluations and performance ratings, decisions to place staff on Opportunity to Improve Performance Plans (OTI) and the terms of OTIs. 

    First step is an Administrative Review (AR). As a prerequisite, a staff member must timely submit a request for AR within 60 calendar days after receiving notice of the performance decision. For reviews of annual performance and/or ratings, the deadline is calculated from the later of either the (i) notice of the performance evaluation; or (ii) notice of the performance rating. For additional information, please contact AdminReview@worldbankgroup.org.

    The Administrative Reviewer provides its finding to the decision-maker, in this case the manager’s manager.

    If a staff member is not satisfied with an AR outcome, s/he may continue to Performance Management Review (PMR) as the second tier of the process by submitting a request for PMR within 30 calendar days of receiving the AR decision. For additional information, please contact PerformanceMananagementReview@worldbank.org.

    A PMR Reviewer conducts a review and provides a recommendation to senior management on how best to resolve the matter. The decision-maker is the line Vice President of the staff member seeking a review.

    If a staff member wishes to challenge a PMR outcome, s/he may proceed with an application to the World Bank Administrative Tribunal (WBAT) after receiving the PMR decision. For additional information on the deadline to file an application with the WBAT, please contact Tribunal@worldbank.org.

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    Contacts

    Peer Review Services
    1776 G Street NW
    Washington DC 20433
    USA
    Room: G 4-191
    Mail Stop G 4-400
    +1(202) 473 5884
    FAX: +1(202) 522-2709
    peerreview@worldbank.org

  • FREQUENTLY ASKED QUESTIONS

    Why should I use Peer Review Services?

    If a Bank decision, action or inaction has been made that affects you, and you have not been able to satisfactorily resolve the situation by informal means, you may seek resolution through peer review. Peer review is a problem solving system designed to ensure that your concerns are given careful consideration and resolved quickly and fairly

    Am I eligible to use Peer Review Services?
    You may use Peer Review Services if your employment falls into any of the following categories:

    ·  Regular

    ·  Open-Ended

    ·  Fixed-Term

    ·  Consultant (Short Term and Extended Term)

    ·  Temporary

    ·  Country Office Staff

    ·  Probationary Staff

    ·  Former Staff Member

    Who is Eligible to File?

    Any staff member in the following categories may use the World Bank Group's Conflict Resolution System.

    ·  Regular

    ·  Open-Ended

    ·  Fixed-Term

    ·  Consultant (Long and Short-term)

    ·  Temporary

    ·  Country Office Staff

    ·   Probationary Staff

    ·   Former Staff Members

    What Types of Employment Concerns Can I Bring to Peer Review Services?

    You can request a peer review of any Bank decision, action or inaction that you believe is inconsistent with your terms of  appointment and/or conditions of employment.

    Peer Review Services cannot do any of the following:

    ·  Set or change policy, benefits, Staff Rules or procedures;

    ·   Review decisions made by: the Outside Interests Committee; or the Benefits Administrator, the Finance Administrator, or     the Pension Benefits Administration Committee of the World Bank Group Staff Retirement Plan;

    ·    Review challenges to the enforceability of a settlement agreement or memorandum of understanding between the Bank       and a staff member; or

    ·    Review decisions involving claims for workers’ compensation benefits; misconduct investigations and the imposition                 of disciplinary measures; or any decisions for which specialized appeal procedures may be established or when it is               specifically provided that peer review is not available.

    Am I Eligible to Use Peer Review Services?

    You may use Peer Review Services if your employment falls into any of the following categories:

    ·  Regular

    ·  Open-Ended

    ·   Fixed-Term

    ·   Consultant (Short Term and Extended Term)

    ·   Temporary

    ·   Country Office Staff

    ·    Probationary Staff

    ·    Former Staff Members      

    Who Reviews My Case If I Decide to Use Peer Review Services?

    The Bank’s Peer Review Services are provided by Peer Review Members, who are volunteer staff members appointed by a Managing Director based on the joint recommendations of the Vice President, Human Resources and the World Bank Group Staff Association.

    The Peer Review Secretariat designates three Peer Review Members to serve on a panel which reviews your case. Each panel includes Peer Review Members at both the managerial and non-managerial level.Where feasible, the Peer Review Secretariat will designate to serve on the panel at least one Peer Review Member who is either at the same grade level or shares similar work experience with you. The Peer Review Secretariat also will designate to serve on the panel at least one Peer Review Member from the same Bank Group institution as you and the manager designated to respond to your case.

    Peer Review Panels help to ensure that Bank Staff Rules, policies or practices were applied properly and consistently in a given case. If they find otherwise, they have the authority to recommend appropriate remedies or corrective relief consistent with Bank practices and/or policies.

    Once I Have Filed My Case With Peer Review Services -- What Happens?

    Once you have submitted the Request for Peer Review Form, the Chair of the Peer Review Services or the panel, if a panel has already been designated, will review the Request for Review to ensure that it is timely and is eligible for peer review.

    if your Request for Review is not timely and/or raises an issue outside the authority of the Peer Review Services, the Chair or a panel may dismiss the Request for Review in whole or in part. The Chair or a panel may also refer your case to another office or individual within the Bank for informal resolution or review.

    In most cases, the Peer Review Secretariat forwards your Request for Review to management for a response. Within 45 calendar days of receiving the Request for Review, the manager designated to respond to your request will submit a  response Form to the Secretariat.

    The panel designated to review the Request for Review will then meet to review the written submissions of the parties. At that time, the panel will make any decisions regarding additional documentation that may be necessary for its review of your case.

    If you requested a hearing (in person, by videoconference, or by teleconference), the panel also will set a hearing date and make a decision regarding which witnesses it will interview during the hearing.

    The panel may review your case solely on basis of the written submissions without a hearing if you did not request a hearing, or if other circumstances warrant review without a hearing.

    The process is explained visually in the Peer Review Flow Chart.

    How Are Decisions Made?

    The Peer Review Panel will review the Bank’s actions to determine if they were consistent with your contract of employment and/or terms of appointment. If the Peer Review Panel finds that the Bank’s Staff Rules, policies or practices were not applied properly and consistently in your case, it has the authority to recommend appropriate remedies or corrective relief. The Peer Review Panel also may communicate to management ideas it may have regarding ways in which Bank policies can be improved, better communicated, or more consistently applied.

    Upon reviewing your case, the Peer Review Panel will prepare a Report summarizing its findings and the corrective measures and other relief, if any, it recommends. The Panel’s Report is submitted to the decision-maker, who is typically the Vice President of the manager designated to respond to your case. The Vice President, in consultation with the Vice President, Human Resources, will decide whether to present to you some or all of the corrective measures and relief recommended by the Panel to resolve the case. If the Vice President and you agree on resolution of the case, the Bank will provide to you the agreed corrective measures and relief. The agreement between you and the Vice President will be set forth in the Resolution of Peer Review form. 

    What If I Am Not Satisfied with the Outcome?

     If you are not satisfied with the outcome of the peer review process, you can appeal your case to the World Bank Administrative Tribunal. It is important to note that the time in which you have to file an Application with the World Bank Administrative Tribunal begins to start on the date you receive the Resolution of Peer Review form, regardless of whether or when you sign it.

    Where Can I Go For Help With the Peer Review Process?

    The Peer Review Secretariat provides assistance to parties regarding the peer review process. In keeping with its neutral and impartial character, the Peer Review Secretariat cannot provide advice to parties concerning the substance or merits of a case.

    The peer review process is not a process designed to require an attorney to use it. However, in the event you may wish to consult with an attorney, the Bank has the following resources available for both staff members who request peer review and managers designated to respond to a case:

    The World Bank Group Staff Association has an attorney available to advise staff members in connection with the peer review process and the matters at issue.

    The Bank’s Legal Vice Presidency has attorneys available to advise managers designated to respond to a case in connection with the peer review process and the matters at issue.

    It is important to note that in the peer review process, attorneys are prohibited from drafting submissions and from attending hearings. The parties are required to draft submissions in their own words. At hearings, absent language problems, the parties must present their own case.

    Counselors are volunteer staff members who provide advice and assistance in relation to the peer review process. A roster of Counselors is maintained by the Staff Association.

    Advisers are current or former staff members who may accompany the parties to hearings. An adviser may not be a witness in the matter and may not be engaged in the practice of law. An adviser must also agree to be bound by the rules of confidentiality governing the proceedings. Advisers may play a speaking role at the hearing only with the consent of the panel.

    How Can I Be Assured that My Case Is Kept Confidential

    All information submitted to the Peer Review Secretariat is kept confidential. It is only shared with the parties who have a need to know, e.g. Peer Review Panels, both parties to the case, and relevant witnesses. The Peer Review Panels, staff, and Counselors may only share information with those individuals whose involvement is needed to address a staff member’s concern.


          


     

          


     



    MAILING ADDRESS

    Peer Review Services
    1776 G Street NW
    Washington DC 20433
    USA
    Room: G 4-191
    Mail Stop G 4-400
    +1(202) 473 5884
    FAX: +1(202) 522-2709
    peerreview@worldbank.org