Members are encouraged to submit their claims via the secure Cigna website. Use of e-claim is strongly encouraged to submit your claim. If a claim submission through any of the options listed below is not possible, members can submit their claims to the insurance administrator at firstname.lastname@example.org as soon as possible. Claims not submitted by the end of the calendar year following the year in which the service was provided, will be rejected for reimbursement. For example, a claim for services provided in July 2013 must be submitted to the insurance administrator no later than December 31, 2014.