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HR Operations

HR Operations, a dedicated team of HR professionals, provides consultative services to staff, dependents, and retirees via email, phone, and walk-in support. These consultations enable our clients to better understand World Bank Group policies and processes related to services, such as: Joining the Bank, Career & Life Events, Insurance Matters, G4 Visa, Financial Support, and Leaving the Bank.


IMPORTANT ANNOUNCEMENT (posted March 20, 2020)

Effective immediately, HR Operations G building consultations will be held via telephone or webex for Visa and Benefit inquiries.   Please use the Meet HR link on MyHR to schedule an appointment.  A team member will contact you directly at your scheduled appointment time.  Documents may be picked up from Doculockers if access to the G building is granted by security on duty.



HR Operations now allows for you to book/request an appointment with an HR Expert. Plan your day the way you want to.

Email: Write to us at

NOTE: Always include your UPI in your mails


Phone : 202-473-2222 or 5220+32222

Monday - Friday 12:30 a.m. – 6:00 p.m. (EST)

Sunday 12:00 a.m. – 1:00 p.m. (EST)
Calls/Messages received on Sundays will be responded to on the same day.

Document Drop-Off/Pick-Up: (G Building, 2nd floor)

Document Pick-Up

Monday - Friday

9:00 AM - 5:00 PM (EST)

Documents / Passport Drop-off

Monday - Friday

8:00 AM - 5:30 PM (EST)

Speak with an HR Expert:


If you are a staff member and need consultation on extended assignment, ending employment, your benefits, or G-Type Visa:

Appointment Hours: G Building, 2nd floor

10:00 AM (EST) - 1:00 PM (EST) with prior appointment

Make/Edit an Appointment (available only if connected to the Bank's intranet) 


If you are a retiree/dependent and need consultation on your benefits or G-Type Visa: Request Appointment


     • For Mortgage/Employment Verification: 202-522-7027

     • All other requests: 202-522-2150 or 7025 or 7026

     • NOTE: Always include your UPI in all correspondence

Mailing Address:
World Bank HR Operations - MSN G2-202
P.O. Box 1420 Landover, MD, 20785, USA