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FEATURE STORY July 7, 2021

Transforming Kenya’s Transport Sector through Digital Integration


The semi-autonomous National Transport and Safety Authority (NTSA) harmonizes the operations of key road transport departments.

Photo: ©Kenya National Highways Authority

Key Numbers:

  • More than one million vehicles have been registered with a secure electronic data platform
  • The infusion of ICT in the transport sector has cemented Keyna’s reputation as Africa’s Silicon Savannah

Before 2014, Kenya’s aspiring drivers had to visit several government offices to be licensed to drive. Fragmented services and manual procedures created loopholes and opportunities for cartels that processed fake licenses and motor vehicle logbooks, contributing to a thriving underground economy that exposed banks and insurance firms to potential fraud and losses. 

To combat these issues, the Kenyan government established the semi-autonomous National Transport and Safety Authority (NTSA) to harmonize the operations of key road transport departments and manage road safety.  

The streamlined NTSA system is secure and efficient. Services that used to take weeks or even months are now instant. These improvements have helped to facilitate regional trade and ease the cost of doing business in East Africa. 

To manage essential transport services, the NTSA launched the Transport Integrated Management System (TIMS) electronic data platform in 2016.  

“TIMS has made our work easier,” said Richard Kanoru, the Secretary General of the Matatu Transport Vehicles Association. “Matatu” refers to vans and minibuses that are the most common means of passenger transport across all regions of Kenya. “At a click of a button and within five minutes, an operator can apply for all the necessary licenses to operate a Matatu. Our business costs have come down significantly because we don’t need intermediaries to get services from NTSA.”  

The TIMS platform was established with funding from IDA under the Eastern Africa Regional Transport, Trade and Development Facilitation Project (EARTTDFP)—a $500 million credit approved in June 2015 to facilitate transport and trade between Kenya and its partners in the Eastern Africa region. 

TIMS is a sophisticated, yet easy to access digital platform that incorporates motor vehicle registration and transfers, licensing, and inspection in a secure public access online portal. The system provides a cashless, secure, and transparent payment system directly linked to mobile money and internet banking platforms that are now widely used for payment across Kenya. It has an inbuilt short message service (SMS) that updates users on the status of their applications. 

Moreover, a secure database that is linked to other government institutions, including Kenya Revenue Authority and the National Registration Bureau, enables the system to automatically verify the personal data of the applicants.  

The system also brings together all the transport sector stakeholders, including government agencies, financial institutions, motor vehicle dealers, diplomatic community, public transport service operators and the public. Consolidation of data has assisted national security and traffic law enforcement agencies in fighting crime. It has also enabled financial institutions, mainly banks and insurance firms, to access verifiable data on a secure platform, hence, reducing opportunities for fraudulent access of credit and insurance claims. 

Since 2017, more than a million vehicles and motorcycles have been registered on the TIMS platform. E-stickers now replace the physical inspection stickers for public transport vehicles, and more than half a million applications for smart driving licenses have been processed. Data on each of these documents is stored on a chip that is integrated with TIMS and can be retrieved by law enforcement agencies from any location using mobile technology.  

Kenya’s information and communications technology (ICT) sector has become a significant driver of economic development and job creation in all areas. The infusion of ICT in the transformation of the transport sector has cemented Kenya’s reputation as Africa’s Silicon Savannah.