Date & Time
June 26, 2025 ET
07:00 AM - 08:30 AM ET
Registration is required to receive the link to join the virtual event. It will not be streamed on this page.
What makes some public services more resilient than others in a crisis? When disruption strikes, some organizations respond swiftly and effectively — others struggle to keep up. The difference often lies in their digital foundations: the infrastructure, systems and teams that can pivot under pressure.
In this event, we’ll explore real-world examples of digital resilience, response and recovery. From rapidly coordinating cross-government responses to quietly embedding resilience into daily operations, governments worldwide are redefining how they adapt. You’ll hear three global case studies showing how public services — from Japan, the UK and beyond — have navigated digital disruption with creativity, agility and a renewed sense of purpose.
We'll dive into how teams recovered, what changed as a result and the new capacities they’ve built to prepare for future shocks. Join the experts who led these digital resilience efforts as they share honest reflections on what worked, what didn’t and how you can apply their lessons to your own organization.
Who will join: This event is open for any public servant and practitioners focused on service delivery, digital transformation, systems leadership or crisis preparedness.
Time |
Title/Descriptions |
Speakers |
7:00-7:09 (9 mins) |
Welcome Remarks |
Ming Zhang, Global Director, Urban, Resilience and Land Global Department, World Bank |
7:09-7:29 (20 mins) |
Learning: case study 1: Japan |
Gaku Takabayashi, Consultant, Nomura Research Institute, Ltd.
Takehiro Ishimatsu, Senior Consultant, Nomura Research Institute, Ltd. |
7:29-7:39 |
Learning: case study 2: Japan |
Yasuhiro Kuriyama, Director of the Disaster Management Office, Ministry of Land, Infrastructure, Transport and Tourism (MLIT), Japan |
7:39-7:49 (10 mins) |
Learning: case study 3: Singapore |
Hsiao Ming Chia, Director, GovTech Singapore |
7:49-8:04 |
Audience Q&A to case study speakers |
Chris Ferguson (Moderator) |
8:04-8:24 (20 mins) |
Roundtable: Resilience and the challenge of how to implement effective resilience policies |
Stela Mocan, Digital Government Practice Manager, World Bank
Yasuhiro Kawasoe, Disaster Risk Management Specialist, World Bank
Chris Ferguson (Moderator) |
8:24-8:30 (6 mins) |
Closing Remarks |
Idah Z. Pswarayi-Riddihough, Global Director/Director of Strategy and Operations, Digital, World Bank
Chris Ferguson (Moderator) |
Yes. Please use the Sign Up button to register. This confirms your attendance for either the in-person event or access to the livestream. Once registered, you’ll receive an email with event access details, location or login instructions, and timely reminders.
The event recording will be available on this page shortly after it concludes. If you registered via the Sign Up button, you’ll receive a follow-up email with a link to watch the replay and access any resources shared during the event.