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2024 Consumer Protection Contest

May 29-July 02, 2024
Consumer Protection Contest 2024

Deadline extended toJuly 2nd!

The International Consumer Protection and Enforcement Network (ICPEN) and the World Bank are pleased to announce the launch of the 2024 Consumer Protection Contest. This contest aims to showcase good implementation, enforcement, and compliance practices regarding consumer protection, as drivers to ensure that consumers are empowered with accurate information and are protected from unfair and deceptive practices. Given the growth of markets globally, it has become increasingly crucial to strengthen regulations and institutions that safeguard consumer rights and promote a fair marketplace. This contest complements the work done under the Competition Advocacy contest that the World Bank has been running together with the International Competition Network for the last ten years.

We are looking for success stories from consumer protection authorities (Authorities) that demonstrate the tangible results of consumer protection work under three themes:

Theme 1 – Partnering with third parties. Partnering with third parties, such as other government entities, NGOs, or other stakeholders, can be an effective way for an Authority to protect consumers and encourage compliance. We are looking for successful initiatives where an Authority has actively engaged with third parties to encourage compliance with consumer protection regulations or to better protect consumers from unfair or deceptive practices.

Theme 2 – Complaint handling. A large majority of Consumer Protection Authorities around the world have some role in handling consumer complaints, sometimes having a choice of which complaints to address, or oftentimes having to provide responses to complaints received. But consumer complaints can come in the thousands, and even in the millions depending on the economy. Handling a high volume of consumer complaints can be tricky in the best of circumstances. We encourage Authorities to submit their best practices or innovative approaches in handling complaints, including highlighting any particular processes that have worked well for them; ways to address, prioritize and respond to complaints; how they cope when they have a mandate to address complaints; how they see their role when they have discretion as to which complaints they address or respond; and any particular IT tools or online dispute resolution mechanisms that they may be using.

Theme 3 – Cross-border cooperation. Cooperating across borders to protect consumers from unfair and deceptive practices can be challenging. Cross-border cases can also cause significant harm to consumers, including financial harm from ecommerce that may involve small amounts of harm to individual consumers, but collectively affect large numbers of consumers. With more and more consumer cases having a cross-border component, finding efficient and effective ways to collaborate with other Authorities across borders is increasingly important. We are looking for successful initiatives that facilitate cross-border cooperation between Authorities. Some initiatives may be facilitated by a regional body or by an organization, some others may be led by a group of  Authorities or be bilateral.

Event details

  • Award ceremony: September 26th, 2024
  • Location: Washington DC
  • Deadline for submissions: July 2nd, 2024 (11h59 pm, Washington D.C. time).
  • CONTACT: Sofia Martinez