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Can AI Algorithms in Public Service Delivery Be Transparent and Accountable?

May 10, 2023

Governments worldwide are increasingly turning to algorithms and Artificial Intelligence (AI) to automate or support decision-making in public services. The deployment of these tools is frequently perceived as improving efficiency or lowering the costs of public services. However, evidence reveals that algorithmic systems in public service delivery can cause harm, breach human rights, and lead to other negative consequences. Most developing countries have yet to invest in initiatives to create public awareness and engage their population in using algorithms in public service delivery. Panelists will share country-specific experiences from around the globe, highlighting common challenges as well as opportunities for more efficacious deployment.