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This roundtable explores the role of technology, alongside the use of people-centered approach, in improving access to justice.
Access-to-justice-and-technology is more relevant than ever, given the current epidemiological status. COVID-19 has impaired almost every aspect of the world, including the justice sector. Facing unprecedented disruptions to the functioning of justice systems, the global countervailing efforts have turned to the innovative uses of technology. Moreover, with many government COVID-relief actions requiring access to the justice system, using technology to deliver access justice in a timely, fair, and effective manner is more important than ever.
Nevertheless, too often, justice systems fail to recognize the psychological and behavioral aspects of the public experience and their encounters. Often, justice reforms are designed with a focus on the legal procedures and technology, without sufficiently detailing the underlying societal issues. Thus, even when using innovative technology, the desired justice objectives are rarely achieved as the user experience often fails to become a key design component. With that said, in an effort to rethink justice reforms, the roundtable will investigate ways to step away from the legacy mindset of the past so as to advance towards people-centered approach.
Particularly, the roundtable discusses (i) underlying causes, conditions, and natures of justice barriers and (ii) innovative and technological solutions to optimize the user experience and the overall delivery of justice.