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publication July 8, 2020

Digital Solutions Key in Boosting Uganda’s COVID-19 Health Response, Aiding Faster Economic Recovery

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  • July 2020
A Child user friendly laptop with educational materials for lower class level by Morgan Mbabazi

A child using a computer for learning. An ICT in Education policy that scales up digital skills at primary, secondary and tertiary education levels will enable Ugandans obtain the necessary skills to reap the benefits of a digital economy.

Photo credit: World Bank/ Morgan Mbabazi


  • The latest Uganda Economic Update highlights the benefits of investing in the digital economy to support the country’s COVID-19 health response and faster economic recovery
  • It notes that while Ugandans have adopted to using digital services, access remains limited for many people who cannot afford digital products and services due to high costs of handsets and digital services
  • To transform digitally, the economic update recommends strong policy and regulatory reforms to aid digital access and services, ecosystem support, and catalyzing regional and global integration of Uganda’s digital economy

KAMPALA, July 8, 2020 – Uganda has made significant strides in developing its digital economy, but the latest World Bank economic analysis says more needs to be done for citizens to harness the full benefits of technological innovation post-COVID-19. 

Measures to contain the COVID-19 (coronavirus) pandemic in the past three months, including restricting movement of goods and services, has severely affected the economy and disrupted people’s livelihoods. The analysis projects real gross domestic product (GDP) growth in 2020 will be between 0.4 to 1.7%, compared to 5.6% in 2019. With the economic impact of COVID-19, locusts and floods, the report warns that more than one million Ugandans could fall into poverty due to economic hardship and a lack of alternative means of survival. 

The 15th edition of the Uganda Economic Update, “Digital Solutions in a Time of Crisis,” notes that during the lockdown period, the increased use of digital technology shows its great potential to not only support the health response, but to aid in faster economic recovery and strengthen resilience against similar shocks in the future. 

The report notes that the Information and Communications Technology (ICT) sector is among the country’s fastest growing sectors, contributing an estimated 8.7% to Uganda’s gross domestic product (GDP) and recording annual growth rates of up to 20%. But access to digital technologies remains limited for many; while seven out of 10 Ugandans  in urban areas own a mobile phone, fewer than one in 10 have fast internet, compared to 84% for the rest of Africa. Only one in two have mobile money. Some areas have better access than others: more than half the population in the Central region is covered by 4G, compared to only 15% and 9% in the North and Western regions. 

In Africa, faster internet has been linked to increased employment and job creation, and evidence from other countries shows that a 10% increase in mobile penetration has led to a 4% increase in productivity across the economy.

“Uganda’s digital economy holds tremendous potential which can be realized by improving the regulatory environment, investing in support for digital enterprises through hubs and digitalization of the real sector, and capitalizing on regional opportunities through development of a Single Digital Market,” said Qursum Qasim, World Bank Private Sector Specialist, and an author of the report.

A more integrated digital market in East Africa (a “Single Digital Market”) has the potential to unleash critical gains through the creation of seamless connectivity, data and online markets across the region. For Uganda to keep pace with technology innovation, the economic update recommends several reforms and investments to support a more inclusive digital economy, including:

  • Leveraging digital technologies to support post pandemic health and economic recovery: Equipping and training community health workers in digital data collection would generate real-time data for disease surveillance and monitoring. Existing digital inventory management solutions can be scaled up in the public health sector and public information campaigns and medical chat bots deployed, leveraging social media participation. For firms, investing in digitalization is key to build resilience in the private sector.  

  • Strengthen regulations and policies to support expansion of the digital economy: The National Payments Law has recently been passed by Parliament, and is a positive step, but an implementation framework needs to be developed with wide consultation from stakeholders, including the private sector. Full implementation of the Data Protection and Privacy Law is critical while a regulatory framework is required to manage risks of digital lending.
  • Review taxation of the digital economy: The imposition of taxes on mobile money transactions and social media should be revisited and re-examined given the impact on suppression of transaction volumes and access, particularly among the poorest. In contrast to traditional financial services, mobile money withdrawals are subject to 0.5% tax, while social media access is taxed at UGX6000 ($1.61) per day. These taxes risk reducing the proportion of internet users and contribute to both digital and income inequality.  

  • Develop strategy to support digital entrepreneurship, including skills development: A more coherent approach that combines public investments in enhancing support services for entrepreneurs and stimulating private sector investments in venture finance with continued policy commitment and more coordinated implementation can serve to enhance the value of public investments in the digital transformation of Uganda. A national digital skills framework, including an ICT in Education policy, developed by adapting existing international frameworks would advance digital skills and professional ICT skills training.  

  • Catalyze regional and global integration of Uganda’s digital economy: Estimates find that regional GDP would rise $1-$2.6 billion ($2 billion from broadband integration alone) and benefits of about $632 million would accrue to existing mobile broadband subscribers in Uganda through lower prices and increased network effects.