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REQUEST FOR INFORMATION (RFI) FOR PUBLICATION FULFILLMENT AND CUSTOMER SERVICES


  • Solicitation Number: RFI 18-0433
  • Issue Date: May 18,2018
  • Closing Date: Jun 01,2018

CLOSING DATE AND TIME: JUNE 1, 2018 @ 3:00 PM EST

The World Bank Printing and Multimedia Services Division’s (GSDPM) current contract on publication fulfilment and customer service operations ends in June 2019. GSDPM is currently revisiting the related business practice and contract that will impact how publications fulfilment and customer service operations are handled in the future. Before undergoing a formal solicitation for these services, we are seeking information to help identify vendors who have existing services to meet our current and future needs.   

WBG formal Publishing Program publishes annually 90 - 100 new products and they are predominately English language, but French, Spanish, and a variety of other languages are also distributed.

Annually about 22,000 units are shipped domestically and globally both commercially and on a complimentary basis.    Orders are received from a worldwide network of distributors, bookstores, corporate clients, governments, libraries, non-governmental and international organizations, schools and universities, World Bank staff, and other individuals.

The solicitation may be obtained by sending an email to the designated Category Manager, referencing the following information:

1. Solicitation Number

2. Company Name

3. Contact Person Name and Title

4. Address

5. Telephone Number

6. Fax Number

7. Contact's Email Address

A copy of the solicitation will be sent to organizations that have replied to and are eligible to receive this advertisement. All requests and questions regarding this solicitation shall be directed to the following designated Corporate Procurement Category Manager:

Chayut Mathurapote @ cmathurapote@worldbank.org

The WBG reserves the right to publicly disclose contract award information, including but not limited to, name of company receiving the award, brief description of services, and contract award amount, for any contract award valued over US$250,000.  Offeror's proposal and contractual documents will remain confidential and therefore not subject to disclosure. 

The World Bank reserves the right to reject any or all responses without recourse.