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Independent Third-Party SAP Software Support

  • Solicitation Number: RFI 20-0929
  • Issue Date: Apr 21,2020
  • Closing Date: May 07,2020
  • Institution:  IBRD , IFC , IDA , MIGA




The World Bank Group (WBG) is requesting information on Independent Third-Party Support (3PS) SAP software support services which are available in the market. WBG is gathering this information to develop a support model that will meet the business needs during transition to ERP future state which will take several years. This RFI aims to gather information on SAP Independent Third-Party Support providers with capabilities that should include, but not limited to providing bug fixes, configuration defects, security patches and customer code enhancement to ensure continued operations and availability of all SAP production instances, while assuring continued security and financial audit compliance.

The solicitation may be obtained by sending an email to the designated Contracting Officer, referencing the following information:

1. Solicitation Number

2. Company Name

3. Contact Person Name and Title

4. Address

5. Telephone Number

6. Fax Number

7. Contact's Email Address

A copy of the solicitation will be sent to organizations that have replied to and are eligible to receive this advertisement. All requests and questions regarding this solicitation shall be directed to the following designated Corporate Procurement Contract Officer(s): 

Phannath Million at pmillion@worldbank.org and Shweta Mesipam at smesipam@worldbank.org

The WBG reserves the right to publicly disclose contract award information, including but not limited to, name of company receiving the award, brief description of services, and contract award amount, for any contract award valued over US$250,000.  Offeror's proposal and contractual documents will remain confidential and therefore not subject to disclosure. 

The World Bank reserves the right to reject any or all responses without recourse.  

The World Bank reserves the right to reject any or all responses without recourse.