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  • Solicitation Number: RFP 19-0264
  • Issue Date: Apr 19,2019
  • Closing Date: May 07,2019


The goal of the WBG’s Information Technology Solutions (ITS) department is to provide fast, flexible and friendly business solutions for staff and WBG clients to modernize its operating model and to improve value to business. To achieve this goal, ITS has begun to eschew the costly maintenance of custom-built systems in favor of implementing more agile cloud-based systems.

Over the past three years, ITS has implemented major enterprise World Bank Group systems - Microsoft Office collaboration tools, Vendor Management System, Career and Recruitment Portal, as well as business specific systems used by Finance and Treasury, Enterprise Architecture, Library and Archives, etc. The pace at which WBG technology is implemented will continue to increase as older, on-premise systems are retired and replaced with more efficient web-based solutions.

To prepare WBG staff for these frequent technology changes, ITS’ Change Management and Learning team (referred to as “ITSAL”) is responsible for creating learning and performance support solutions for WBG business systems.

ITSAL seeks an in-workflow learning solution (referred to as “solution”) for WBG proprietary and 3rd party (cloud-based) systems. The multi-tenant business systems solution will enable end users to access just-in-time, interactive, contextual performance and learning support in a live system. 

The solicitation may be obtained by sending an email to the designated Category Manager, referencing the following information:

1. Solicitation Number

2. Company Name

3. Contact Person Name and Title

4. Address

5. Telephone Number

6. Fax Number

7. Contact's Email Address

A copy of the solicitation will be sent to organizations that have replied to and are eligible to receive this advertisement. All requests and questions regarding this solicitation shall be directed to the following designated Corporate Procurement Category Manager(s):

- emaliganya@worldbank.org

The WBG reserves the right to publicly disclose contract award information, including but not limited to, name of company receiving the award, brief description of services, and contract award amount, for any contract award valued over US$250,000.  Offeror's proposal and contractual documents will remain confidential and therefore not subject to disclosure. 

The World Bank reserves the right to reject any or all responses without recourse.