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Making services work for poor people: the science and politics of delivery

February 28-March 01, 2014

Washington DC

The 2004 World Development Report (WDR), Making Services Work for Poor People, is recognised as ground-breaking in its appraisal of accountability relationships and performance for service delivery. Ten years on, what have we learnt about the science and politics of service delivery – and what are the emerging issues that will shape future priorities?
WDR 2004
WDR 2004

The report warns that broad improvements in human welfare would not occur unless poor people receive wider access to affordable and improved services in health, education, water, sanitation, and electricity. Read More »