Skip to Main Navigation
publication December 2, 2020

Reimagining Human Connections: Technology and Innovation in Education at the World Bank


  • Education technology — or ‘EdTech’, the use of hardware, software, digital content, data, and information systems in education — supports and enriches teaching and learning and improves education management and delivery.
  • EdTech can create new connections between teachers, students, parents, and broader communities to create learning networks. Investments in EdTech can make education systems more resilient to future shocks and help reform and reimagine the way education is delivered.
  • The World Bank supports the appropriate, cost-effective use of EdTech at all levels of education and supports countries in expanding access and improving quality, both inside and out of the classroom – so that education reaches all students.
  • In pursuit of this goal, the World Bank works to discover evidence-based technology solutions in education; deploy solutions, at the pilot level and at scale; and diffuse this knowledge widely across policy makers and support capacity development to better use this new knowledge.
  • Education is, at its heart, about human connections — between students, teachers, parents, caregivers, principals, and broader communities.
  • Education policies and initiatives that utilize EdTech should embrace an inter-related set of five principles to maximize human engagement. 
  • The use of EdTech should be guided by a clear purpose and focus on educational objectives; reach all learners; empower teachers; engage an ecosystem of partners; and rigorously and routinely use data to learn what strategies, policies and programs are effective to maximize student learning.


Principle 1: Ask Why

Principle 2: Design and Act at Scale, For All

Principle 3: Empower Teachers

Principle 4: Engage the Ecosystem

Principle 5: Be Data-Driven


Discover: Identifying innovations and building the evidence base for EdTech

Deploy: Projects, pilots and digital global public goods

Diffuse: Capacity building networks and partnerships