Quality of Care at Scale: A System Thinking Clinic for Decision-Makers in the Health Sector


Background and audience • Evidence shows that the burden of poor quality of care amounts to 5-8 million deaths a year worldwide and results in 15-35% waste in healthcare spending (Lancet Commission on High Quality Health Systems) • Yet, despite efforts from governments, regional planners and healthcare providers around the world to improve quality of care, the quest for quality remains elusive at best • This three-day clinic targets decision-makers in low and middle-income countries to engage them in the design of context-specific strategies for quality improvement at the level of national and sub-national health systems Content and learning objectives • Participants will review state of the art evidence about shortfalls in quality of care globally, what interventions work to improve quality of care at macro and meso levels, key principles to design effective strategies to improve quality of care, how to use comparative data to inform quality strategies, and modern measurement systems for quality of care. Participants will consider the role of disruptive innovation in the development of their strategies. • By the end of the three-day clinic, participants will have developed the main elements of a context-specific strategy which they will have presented to world-leading experts and received first-hand feedback on through one-on-one clinics. They will be equipped with state-of-the-art knowledge and frameworks to think systematically about what set of interventions and broader strategies are required to improve quality of care at scale in their setting. Learning Philosophy • This clinic uses an active learning philosophy through which various approaches such as peer sharing, small group exercises and games, role playing, case studies and experts’ clinics are used to develop the craft skills of participants.

About Open Learning Campus

All registered users of OLC can experience its impact of new features. If you are already registered with OLC you can directly sign in to the new system. If you are a new user then do register to avail of the dynamic learning opportunities from WBG to deepen your knowledge and skills on a variety of development related topics. For example, you will have access to timely resources such as:

  1. Ted like video talks
  2. Podcasts
  3. Formal learnings (i.e., Self-paced courses/Facilitated Courses/MOOCs)
  4. Live events and Knowledge Exchanges
  5. Communities of Practice

You will have access to an extensive catalog of resources through which you can search and discover relevant learning materials.

How to Access the Course Content

To access the course content, please follow the below registration steps:

  1. Open https://wbg.edcast.com/
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  6. Select up to five skills. Select “Next” to continue with the next step.
  7. Congratulations and welcome to the OLC! You’ll find additional tips and suggestions inside the “Welcome to the Open Learning Campus” channel at the top of the home page.

Course Details

  • Mode: Face-to-Face