Armenia was faced with a slowing economy, sinking remittances, and inefficient tax administration. At the same time, ordinary taxpayers had to navigate arduous processes when paying taxes. The Armenian government was eager to reform its tax administration, and with the World Bank’s support, was successful in creating a more service-oriented and efficient tax administration. Reforms helped the country build a fairer tax code and collect more public revenues. | Photo courtesy of: Dmitry Karyshev www.flickr.com/photos/bims2008/2…Wqo-6fPbVG-4i1muF | To listen to the podcast, you will need to use one of the following browser versions or higher: Chrome 35, Firefox 28, Internet Explorer 10, or Safari 6.