What is an Ombudsman?
An Ombudsman acts as an impartial source of assistance in the resolution of staff concerns. He or she works for the resolution of particular issues and may make recommendations for the improvement of the functioning of staff-related policies for the World Bank Group. An Ombudsman advocates for fair process and fair solution but does not serve as an advocate for any party in a dispute.
Ombuds Services (OMB)
Is confidential, impartial and informal service independent from the World Bank Group's formal management channels, that facilitates the resolution of workplace issues. An Ombudsman helps staff analyze problems and assists in identifying options and can, only if requested by the visitor, become involved in trying to resolve issues. Ombuds Services also provides information to staff members on the Bank Group's policies and procedures. Additionally, Ombuds Services alerts management to systemic trends and issues and makes recommendations for change.
OMB is governed by World Bank Group Staff Rule 9.02 . The purpose of this rule is to define the role and functions of the Ombuds Services Office and the role of an Ombudsman. In addition to the OMB Staff Rule, Ombuds Services and the World Bank Group are committed to observing recognized professional standards of this function.
The World Bank Group's Ombuds Services office has three major functions:
- To help staff and managers resolve workplace problems
- To alert management to trends and issues that should be addressed to improve the working environment and make recommendations for change.
- To administer the Respectful Workplace Advisors (RWA) Program
To provide a confidential resource for all staff and advocate for a workplace characterized by trust, respect and fair processes.