Ending the Culture of “Come Back Tomorrow” to Improve Services in the Arab World

April 13, 2015

How do we break the cycle of poor public services in the Arab World? A new report examines the role of trust, incentives, and engagement as critical determinants of service delivery performance in the countries of the Middle East and North Africa (MENA) region. Focusing on education and health, the report illustrates how the weak external and internal accountability relationships prevalent in the MENA political and administrative spheres undermine incentives toward policy implementation and performance, and how such a cycle of poor performance can be counteracted.