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The World Bank Accountability Mechanism

The World Bank Accountability Mechanism is an independent complaints mechanism for people and communities who believe that they have been, or are likely to be, harmed by a World Bank-funded project. It houses the Inspection Panel, which conducts compliance reviews, and the Dispute Resolution Service, which facilitates a voluntary and independent dispute resolution option for complainants and borrowers in the context of Requests for Inspection to the Panel.

HOW TO FILE A COMPLAINT

News

Complainants in Bolivia Case Opt for Inspection Panel Investigation

May 16, 2023

On May 12, 2023, Orsolya Székely, the Accountability Mechanism Secretary, sent the following notice to the World Bank Board of Directors regarding a complaint from a Bolivia community regarding the Santa Cruz Road Corridor Connector project

Orsolya Székely, Secretary of the World Bank Accountability Mechanism

“I have met only strong women”

March 21, 2023

In this interview, Orsolya Székely, the World Bank Accountability Mechanism Secretary, talks about her career path and lessons for women professionals in a story that was part of an International Women’s Day feature on the World Bank intranet site. 

World Bank Accountability Mechanism Secretary and Inspection Panel Releases New and Updated Operating Procedures

December 12, 2022

The World Bank Accountability Mechanism (AM) issued its Operating Procedures that define how the Mechanism works and provides a roadmap for requesters and borrowers who choose dispute resolution to settle their differences. At the same time, the World Bank Inspection Panel also updated its existing Operating Procedures.

Accountability Mechanism Extends Mediation Deadline in Uganda Case

December 5, 2022

Orsolya Székely, the Accountability Mechanism Secretary, has granted the Parties involved in a Uganda dispute resolution case an additional six months in hope for a resolution in the process. All Parties involved in the case requested more time to resolve their differences.

Accountability Mechanism Will Start New Dispute Resolution Case Involving Cameroon Hydroelectric Project

December 5, 2022

The Parties involved in a dispute related to the Cameroon Nachtigal Hydropower Project and the Hydropower Development on the Sanaga River Technical Assistance Project have opted for a collaborative dispute resolution process to try to resolve their differences. 

Accountability Mechanism Extends Date for Submission of Comments on Its Draft Operating Procedure; More Languages Added

September 9, 2022

The Accountability Mechanism has extended the deadline to accept comments on its 2022 Draft Operating Procedure to September 15, 2022. The draft Operating Procedures are now available in Arabic, French and Spanish languages for communities and general public to provide comment. 

Panel Issues Notice of Registration of India Vishnugad Pipalkoti Project - Third Request for Inspection

The Inspection Panel on August 19, 2022, issued a Notice of Registration for a Request for Inspection of the Vishnugad Pipalkoti Hydro Electric Project (P096124) – Third Request for Inspection.  

Panel Issues Notice of Registration of Cameroon Hydropower Project

The Inspection Panel on July 25, 2022, issued a Notice of Registration for a Request for Inspection of the Cameroon Nachtigal Hydropower Project (P157734) and Hydropower Development on the Sanaga River Technical Assistance Project (P157733).

Carlee Goldberg and Dhwani Kharel Truman Scholars

Accountability Mechanism Welcomes Summer Interns

The Accountability Mechanism welcomes Carlee Goldberg and Dhwani Kharel as Summer 2022 interns.

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Accountability Mechanism Secretary Invites Comment on the Draft Accountability Mechanism Operating Procedures

The open consultation period runs for a period of 40 working days (8 weeks), commencing on July 18 and closing on September 12, 2022.

Comments from any interested individual or organization are invited. Input may be provided in any format and any language. Submissions or queries may be submitted to accountability@worldbank.org

World Bank Accountability Mechanism Sarajevo Outreach

AM Joins Bankwatch and other IAMs at Outreach Workshop for CSOs in Sarajevo

The World Bank Accountability Mechanism (AM) on June 14-15, 2022, joined three other independent accountability mechanisms (IAMs) in explaining their work to civil society representatives in Sarajevo, Bosnia and Herzegovina.

World Bank Inspection Panel Togo WACA Project

Board Approves Panel Recommendation to Investigate Togo, WACA Resilience Investment Project; Parties to be Offered Option of Dispute Resolution

The World Bank Board of Executive Directors on June 23, 2022, approved an Inspection Panel recommendation to investigate the Togo, Western Africa Coastal Area (WACA) Resilience Investment Project and its additional financing in Togo.


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Creation of World Bank Accountability Mechanism

The World Bank Board of Executive Directors on September 8, 2020, approved a resolution formally establishing the World Bank Accountability Mechanism (AM).
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Accountability Matters Quarterly Newsletter

Dispute resolution interview
Featured Story

Mediating disputes between communities and governments

Experts from the field of accountability weigh in on the challenges and opportunities for dispute resolution in the public sector
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Photo by Dominic Chavez
Featured Story

Let’s talk: Dispute resolution’s role in remedy

A new advisory note from CAO explores approaches that all parties can embrace for better solutions of cases
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IRM board game road to redress 2
Featured Story

Game time: Climbing the ladder to accountability

The Independent Redress Mechanism's new board game demonstrates how complaints are handled
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Screenshot of MICI's open data dashnoard
Featured Story

Data-driven accountability

The Independent Consultation and Investigation Mechanism’s approach to sharing data holds great promise for accountability.
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Ramanie Kunanayagam
Featured Story

'You tell people what they need to hear’

Inspection Panel Chairperson Ramanie Kunanayagam reflects on the importance of staying neutral while upholding the truth.
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Photo illustration by Dominic Chavez
Featured Story

Realizing zero tolerance against reprisals

Amid rising reprisals, development finance banks and their independent accountability mechanisms need to safeguard the right of communities to be heard.
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Board Resolutions

The World Bank Accountability Mechanism

Resolution No. IBRD 2020-0005 Resolution No. IDA 2020-0004

September 8, 2020

The World Bank Inspection Panel

Resolution No. IBRD 2020-0004 and Resolution No. IDA 2020-0003

September 8, 2020

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