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The World Bank Group is accountable to its shareholders and the public through a set of feedback and accountability mechanisms. It continues to refine a set of indicators to track progress on client results and the effectiveness of its operations to demonstrate progress.

Grievance Redress Service

The Grievance Redress Service (GRS) ensures that complaints received at the corporate level are promptly and proactively addressed by fostering dialogue and problem solving as well as applying relevant dispute resolution tools.

Annual Reports

The Annual Report focuses on how the World Bank is partnering with countries to end extreme poverty by 2030, promote shared prosperity, and support the global sustainable development agenda.



IBRD and IDA prepare financial statements in conformity with accounting principles generally accepted in the United States of America (U.S. GAAP).

Performance & Outcomes

The World Bank Group has improved its ability to measure results and it has adopted standardized metrics across a wide range of sectors to aggregate contributions to development results across countries and across time.


The World Bank Group has opened its data, knowledge, and research to foster innovation and increase transparency in development, aid flows, and finances. A variety of tools, programs, and policies facilitates these goals.