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GovTech: Putting People First

Knowledge & Learning

By sharing knowledge & learning opportunities, we hope to empower governements, public officials, and citizens to help bring forth inclusive and citizen-centric digital transformation in the public sector. This website will be updated regularly with new webinar recordings, courses and other knowledge & learning products. 


Open Learning Campus


Learning is key to solving development challenges, and to meeting the World Bank Group's twin goals of ending poverty and building shared prosperity. Inspired by the success and credibility of proven approaches to online learning, the OLC is a learning ecosystem that is open, interactive and networked. It leverages the vast knowledge of the WBG and its partners and converts it into actionable learning for effective development. In the OLC, development lessons continuously captured throughout the world are available in versatile formats, at your fingertips, from bite-sized lessons to full-length courses to peer-to-peer conversations.

Browse through and start learning from the collection of learning offerings on 'Digital Government' today.


Financial Management Information Systems (FMIS)

Financial Management Information Systems (FMIS) support the automation and integration of public financial management processes including budget formulation, execution (e.g. commitment control, cash/debt management, treasury operations), accounting, and reporting. FMIS solutions can significantly improve the efficiency and equity of government operations, and offer a great potential for increasing participation, transparency and accountability. Whenever FMIS and other PFM information systems (for example, e-procurement, payroll, debt management) are linked with a central data warehouse (DW) to record and report all daily financial transactions, offering reliable consolidated platforms can be referred to as integrated FMIS (or IFMIS). The World Bank is a leading provider of financing and technical assistance for FMIS development. Learn more.


Building GovTech & Digital Government Skills


As the world continues to move away from analogue to digital, the public service cannot lag behind if it wants to reflect the needs and wants of its citizens. Digital transformation cannot be achieved without the digital skills to match.

But attracting, retaining and motivating digital talent in the civil service is a global challenge. In this field guide, we will explore the teams who are thinking differently about digital, in order to better recruit from outside, by challenging misconceptions of government work. We also reflect on those working to foster existing civil service talent, via thorough and innovative training.

We also take a look at what digital skills mean for different places. Some departments in some countries will need civil servants thinking about artificial intelligence, whereas in others, basic digital literacy is the main hurdle to overcome.

The field guide should take approximately two hours to complete, and covers the following three learning objectives:
  • Gain an understanding of what governments consider to be essential GovTech and digital government skills
  • Through case study examples, examine different approaches to upskilling government for transformation.
  • Identify some key future challenges to inform ongoing digital government skills and needs


Apolitical’s field guides are designed to be varied — in terms of geography, subject matter, authorship and more. But this field guide does contain some key themes to watch out for:

Digital skills are people skills. People are integral to getting digital right. The flashiest tech can only get you so far if people don’t know how to use it properly, or are disempowered to innovate. This is the central theme of the field guide.

Moving through Digital Israel’s user-centric policy design to UK procurement expert David Kershaw’s tips for humanising the contracting process, every article hooks back to the core idea that people, not processes, are the key to hacking digital skills.

Digital “natives” versus digital “immigrants”. A key tension exists between people who are almost born digital and those who have come to it later in life. There is no “one size fits all” civil servant who needs a specific set of skills. Some will need to learn how to code. Others might need basic training first.

This problem doesn’t just exist inside government — citizens too are having to become digital experts. We also explore five countries pursuing policies to digitally upskill their citizens. These range from turning shared public spaces like libraries into digital learning centres, to prioritising your most vulnerable people when designing training.

Building digital teams is a skill in itself. Recruiting from outside government, or finding and upskilling people from inside government is not as easy as it sounds. Italy recruited a top Amazon executive to lead its digital mission — but not everyone has this luxury. But they also learnt how to build online communities around its tech, which is more transferable.

Another piece explores how to get young digital hires into government. Young people increasingly value social impact when it comes to their work — but this doesn’t always translate to wanting to work for the government. Putting a mission at the core of your work can help.

Watch Videos of Knowledge Sharing Events


Mobile First: Mobile First: From e-Government to m-Government

Austria has adopted a mobile first approach and pursues a holistic whole of Government approach when it comes to design and usability, infrastructure, security, and other. Learn about Austria’s transition and whole-of-government approach. Recorded Dec. 15, 2020.
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Optimizing the Unified Chart of Accounts Design: Tips for Public Financial Management Practitioners

In this webinar, presenters will introduce the recently published paper titled “OPTIMIZING THE UNIFIED CHART OF ACCOUNTS DESIGN.” Recorded Dec. 10, 2020.
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Machines and the Future of Public Service: AI for Public Sector Performance and Service Delivery

Case Study Armenia: Mikayel Pashayan, Deputy Chair of the State Revenue Committee of the Republic of Armenia, 28 October 2020
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Machines and the Future of Public Service: AI for Public Sector Performance and Service Delivery

Case Study UK: Julian White, Senior Adviser, Government Digital Service, Cabinet Office, UK, 28 October 2020
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