The Strategic Framework for Citizen Engagement in World Bank Group Operations builds on the WBG’s experience in multi-stakeholder engagement, citizen participation, and open and inclusive governance as well experiences from citizen engagement efforts around the world. The framework assesses lessons learned and outlines methods and entry points to provide a more systematic and results focused approach for the WBG.
Growing evidence confirms that under the right conditions, citizen engagement can help governments achieve improved development results. The framework includes a comprehensive review of existing literature which found positive links between citizen engagement and improved public service delivery, public financial management, governance and social inclusion/empowerment.
Evidence also shows, however, that the outcomes of citizen engagement are highly context specific and sensitive to government and citizens’ capacity and willingness to engage. Effective engagement is also affected by social, political, economic, environmental, cultural, geographic and other factors, such as gender dynamics.
As an integral part of the development of the framework, the WBG held global consultations from February to June, 2014.