The World Bank logo
  1. Who We Are

Human Resources

CONTACT

The World Bank
1818 H Street N.W.
Washington, DC 20433

Stay Connected

Medical Insurance Administrator for HQ Staff, Dependents, and Retirees Residing Inside the U.S., Aetna - Contact

Summary

Aetna is one of the medical insurance administrators for the Medical Insurance Plan (MIP) members. The MIP applies to eligible headquarters’ hired staff, retirees, and their eligible family member(s) for medical plans living inside or outside the U.S.

Aetna Phone, Fax & Mailing Address

Web: www.aetna.com Email: mclaims@aetna.com Use this email address for claims questions & electronic claims

Aetna Phone numbers for Medical:

Customer Service 24/7:

1-800-723-8897

Aetna MIP World bank staff support number:

1-202-473-8666 or x38666

Collect calls:

1-813-775-0190

Aetna Fax Number:

Fax for Medical:

1-800-475-8751 or
1-859-425-3363

Fax for Dental:

+1-860-754-0302

Attn: World Bank Team 81

Aetna Postal address for claims reimbursement:

Aetna - World Bank MIP
P.O. Box 14199
Lexington, KY 40512-4199

HR Operations for claims reimbursement: (mail service only)

MIP Claims/Aetna, MSN MC C3-309

Cigna Dental

Registration Guide

Toll-Free Number: 855.924.3368 #(855-WBG-DENT)

Postal Address:
Cigna Dental, P.O. Box 188037,
Chattanooga, TN 37422-8037

Website: https://my.cigna.com

To submit claims via email for claims from dentists based Outside of the United States - WBGnonUSDentalclaims@cigna.com

To submit claims via email for claims from dentists based in the United States - WBUSDentalclaims@cigna.com

Fax: 859.550.2662

EyeMed

Registration Guide

Toll-Free Number: 1-844-266-7330

Email: www.eyemed.com (Click the 'Contact Us' option)

Note:

For out-of-network claim reimbursements, send an email to oonclaims@luxotticaretail.com.