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FEATURE STORY

The World Bank in Bulgaria as seen through the eyes of its stakeholders

November 13, 2012

A comprehensive country survey was conducted in 2012. It aimed to gauge the perceptions and overall attitudes toward the World Bank, its expertise and effectiveness. The survey confirmed the World Bank’s high profile in Bulgaria.

  • The World Bank is considered effective. Across all respondents, ratings of the World Bank’s overall effectiveness in Bulgaria received a score of 7.0 on a 10-point scale, with 1 being not effective at all and 10 being very effective.  The extent to which the World Bank effectively collaborates with the Government received the highest score of 8.1.
  • The World Bank’s knowledge and advisory services represent the greatest value. Over half of all respondents indicated that the World Bank’s greatest value to Bulgaria was its knowledge and advisory services. This result is in contrast to the 2005 country survey in which respondents indicated that the World Bank’s greatest value to Bulgaria was its financial resources.
  • The World Bank’s knowledge and advisory services are significant for Bulgaria’s development. Across all respondents, the extent to which the World Bank meets Bulgaria’s needs for knowledge services received a score of 6.8. The World Bank’s knowledge and advisory services being a source of relevant information on global good practices received the highest score, 7.6. Across all respondents, the significance of the contribution that the World Bank’s knowledge and research make to development results in Bulgaria received a score of 7.1 

  • The work of the World Bank has improved on all aspects. Compared with the results of the previous country survey in 2005, the work of the World Bank has improved on all aspects. Respondents agreed that the World Bank treats clients and stakeholders in Bulgaria with respect with 7.8 score. Looking forward, respondents indicated that the World Bank should offer even more of its innovative knowledge services to Bulgaria.