The WBG invites qualified firms to submit technical and financial proposals to provide administrative temporary support services at its headquarters in Washington, D.C. as outlined in the RFP document. To be eligible, a vendor must meet the following Mandatory Criteria:
1.Offeror must possess a minimum of three (3) years of corporate experience in temporary personnel support services similar in scope and volume as to those requirements as specified.
2.Offeror must currently provide a workforce management system which meets the business process and technical specifications described the RFP document and aligns with WBG systems. The system must have been in production for at least two (2) years in a similar setting.
Identify the name(s) of the system(s) and the date of implementation.
3.The World Bank Group reserves the right to make a site visit at a customer location in the Washington D.C. Metropolitan Area with a similar scope of work as described in this RFP and/or require an oral presentation by the Offeror. Offeror must agree to arrange for and attend the site visit and/or oral presentation if the World Bank chooses to do so.
4.Offeror must agree to accept all the Service Level Agreements (SLAs) as detailed in the RFP documents.
5.Offeror must be able to support electronic credit card ordering and reporting. In addition, Offeror shall ensure that Offeror's payment system managing credit card payments shall:
(a)At a minimum, meet the security requirements/measures/procedures of any Bank, Credit Card Association (to which the Offeror belongs).
(b)Shall have security measures to protect against deliberate or inadvertent loss, degradation, alteration, release or damage of information from unauthorized access (e.g., PCI Data Security Standard [PCI DSS] v1.1). The Offeror shall use SSL128 bit encryption or greater.
(c)Adhere to the authorization procedures established by their Issuing Bank or Credit Card Association. Transactions that violate the established by-laws will be at the responsibility of the Offeror and all efforts must be made to correct the situation within a three (3) business days; and
(d)Secure all Purchaser names, addresses or any other cardholder information and these shall not be sold, released or made available to any party.
6.Offeror must have the financial capability to successfully complete the Contract which is substantiated by a complete set of financial statements (e.g., annual report, audited (if available) financial statements or tax filings or equivalent) for the previous two (2) fiscal years, and a copy of the company charter, Articles of Agreement or other evidence indicating its official status.
7.Offeror must agree to all the non-negotiable Contract clauses. The solicitation may be obtained by sending an email to the designated Category Manager, referencing the following information:
1. Solicitation Number
2. Company Name
3. Contact Person Name and Title
4. Address
5. Telephone Number
6. Contact's Email Address
A copy of the solicitation will be sent to organizations that have replied to and are eligible to receive this advertisement. All requests and questions regarding this solicitation shall be directed to the following designated Corporate Procurement Category Manager(s):
Ameurfina Fabella, afabella@worldbank.org