BRIEF

e-Government

May 19, 2015


Welcome to the World Bank's e-Government website, hosted by the e-Government Practice Group of the Information & Communication Technologies Sector Unit. This brief is intended as a knowledge repository of e-government related information, best practices and case studies, presented here as a source of ideas and learning.

The eGovernment practice group leads the eTransform Initiative of the World Bank, that aims at helping government leaders to access high quality global expertise, appropriate technologies, efficient processes, and necessary financial resources for designing and implementing transformative projects in developing countries. The Practice Group also partners with the e-Development Thematic Group and other relevant groups to deliver a series of seminars, video conferences and training workshops on e-government/ICT.

The Practice Group provides technical advice and investment support for the design and roll out of e-government solutions and applications.  These include strategy, policy, regulatory and legal aspects, institutional frameworks, enterprise architecture and interoperability standards, shared infrastructure and services, training and change management, e-government applications and innovative funding arrangements including public-private partnerships.  Support is also provided for project design, implementation and procurement of innovative approaches leveraging ICTs e.g. mobile delivery of public services, cloud computing, and opens data initiatives.

What is e-Government?

“E-Government” refers to the use by government agencies of information technologies (such as Wide Area Networks, the Internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government. These technologies can serve a variety of different ends: better delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information, or more efficient government management. The resulting benefits can be less corruption, increased transparency, greater convenience, revenue growth, and/or cost reductions. Learn more about e-Government.


Our Mandate

We assist client countries to build the necessary institutional capability for developing electronic government applications towards improving government performance and accountability, particularly in the delivery of public services. For this purpose, we leverage the World Bank’s extensive experience with IT components within the lending program, the technical resources from the Information Solutions Group (ISG) and a growing body of knowledge on e-government from country experiences all over the world.

The eGovernment Practice at the Global ICT Department provides technical advice and investment support for the design and roll out of e-government solutions and applications.  These include strategy, policy, regulatory and legal aspects, institutional frameworks, enterprise architecture and interoperability standards, shared infrastructure and services, training and change management, e-government applications and innovative funding arrangements including public-private partnerships.  Support is also provided for project design, implementation and procurement of innovative approaches leveraging ICTs e.g. mobile delivery of public services, cloud computing, and opens data initiatives.

The Practice Group leads the eTransform Initiative of the World Bank, that aims at helping government leaders to access high quality global expertise, appropriate technologies, efficient processes, and necessary financial resources for designing and implementing transformative projects in developing countries. The Practice Group also partners with the e-Development Thematic Group and other relevant groups to deliver a series of seminars, video conferences and training workshops on e-government/ICT.

OUR CORE STRENGTHS

The success of e-government relies on reforming back office processes just as fundamentally as it does on updating front office service delivery channels. Sharing data across legacy systems, developing shared infrastructures, implementing management information systems and dealing with rapid technological change are crucial elements of an e-government program, elements that have been core competencies of ISG.

The E-Government Practice’s strengths lie in its leveraging of ISG’s traditional expertise in applications delivery, through which it has long provided knowledge, expertise and consultation on IT projects and project components for Bank project staff, as well as client governments.

In addition, our extensive field experience as members of project teams in the design and supervision of complex and comprehensive national e-government programs, as well as sector-specific ICT applications, affords us a broad range of critical competencies and enables us to appreciate the complexity inherent to a successful ICT project.

OUR TEAM