The Government of Bulgaria and the World Bank have agreed to set up an organizational model to introduce a ‘shared services’ model for the country - allowing business operations to be consolidated under “one roof" and making these services available to other agencies. This cost-sharing initiative is designed to help the government focus more on key priorities, while simultaneously saving money.
A reimbursable advisory service agreement was signed between Malina Kroumova, Deputy Prime Minister for EU Funds in the Caretaker Government, and Tony Thompson, World Bank Country Manager for Bulgaria, the Czech Republic, and Slovakia. A World Bank team of experts is expected to assess the feasibility of two different approaches for providing shared services for document management systems, human resources, financial management and accounting, and information technologies.
The first option is to ensure coordination and interaction between different administrative bodies, either functioning within one ministry or across several. Under this model, units would be created to provide shared services to participating administrations.
The second approach envisages a centralized provision of shared services for the entire public administration. This approach would require the creation of single, centralized units serving all other administrative structures, as well as introducing a robust information management system.
Under the two-year agreement, signed on May 2, 2017, the World Bank will review at least five international good practices and existing models for organizing general administrative activities - including shared services units in other European Union (EU) member states.