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ALP - Business Relationships

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A business has many stakeholders, including customers, suppliers, local authorities, and more. Each group presents both demands and opportunities for your business. You are more likely to succeed if you build strong and positive relationships with these stakeholders. In this course, you will examine how to identify business partners and how to build lasting, mutually beneficial business relationships.

  1. Introduction to Business Relationships
  2. Supplier Relationships
  3. Identifying Customers
  4. Customer Care and Satisfaction
  5. Customer Management

About Open Learning Campus

All registered users of OLC can experience its impact of new features. If you are already registered with OLC you can directly sign in to the new system. If you are a new user then do register to avail of the dynamic learning opportunities from WBG to deepen your knowledge and skills on a variety of development related topics. For example, you will have access to timely resources such as:

  1. Ted like video talks
  2. Podcasts
  3. Formal learnings (i.e., Self-paced courses/Facilitated Courses/MOOCs)
  4. Live events and Knowledge Exchanges
  5. Communities of Practice

You will have access to an extensive catalog of resources through which you can search and discover relevant learning materials.

How to Access the Course Content

To access the course content, please follow the below registration steps:

  1. Open https://wbg.edcast.com/
  2. Navigate to “No account?” and select “Create one!”. Select “Next” to continue with the next step.
  3. Enter the code that you received via email at the “Enter Code” field. Select “Sign in” to continue with the next step.
  4. Fill in your First and Last Names and select a preferred communication language. Select “Next” to continue with the next step.
  5. Select up to five learning goals. Select “Next” to continue with the next step.
  6. Select up to five skills. Select “Next” to continue with the next step.
  7. Congratulations and welcome to the OLC! You’ll find additional tips and suggestions inside the “Welcome to the Open Learning Campus” channel at the top of the home page.

Course Details

  • Mode: Self-Paced
Register