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The World Bank
1818 H Street N.W.
Washington, DC 20433

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Medical Plans: Contacts

Aetna - Medical Benefits (for those living in the U.S.)


Email: (Use this email address for claims questions & electronic claims).

​Aetna Phone Numbers for Medical:

  • Customer Service 24/7: 1-800-723-8897
  • Aetna MIP World Bank Staff Support Number: 1-202-473-8666 or X38666
  • Collect Calls: 1-813-775-0190

Aetna Fax Numbers:

  • Fax for Medical: 1-800-475-8751 or 1-859-425-3363
  • Fax for Dental: 1-860-754-0302 (Attn: World Bank Team 81)

Aetna Postal Address for Claims Reimbursement:


Aetna - World Bank MIP
P.O. Box 14199
Lexington, KY 405112-4199

Write to HR - for claims reimbursement: (mail service only)

MIP Claims/Aetna, MSN MC C3-309

Note: For out-of-network claim reimbursements, send an email to

EyeMed - Vision Benefits

Website: (click the "Contact Us" option)

Registration Guide: - [Link]

Toll-Free Number: 1-844-266-7330

CVS/caremark - U.S. Pharmacy Benefits

Website: - For details on mail order service, health information, current year's prescription, and claims history. Members can register using the identification number found on their CVS/caremark ID card and date of birth.


Phone: 1-844-641-0412

Mobile Devices:

Use the CVS/caremark Mobile App available in the Apple App Store or Google Play. Please note that you need to select the CVS 'caremark' App as shown below.

Cigna Dental - Dental Benefits for HQ Staff


Email: (Use this email adress for electronic claims).

Registration Guide: - [Link]

Toll-Free Number: 1-855-924-3368 #(1-855-WBG-DENT)

Cigna Dental Postal Address for Claims Reimbursements:

Cigna Dental
P.O. Box 188037
Chataanooga, TN 37422-8037

Cigna International Health Services

Medical and dental insurance administrators for the Medical Insurance Plan (MIP) that covers eligible HQ staff and retirees, and their eligible family members living outside the U.S.

Note: Cigna is affiliated with providers in over 50 countries.



Claim Reimbursement: Use the Cigna Claim Form for Reimbursement of Medical and Dental Expenses.

Contact Cigna:

Toll-Free Number within the U.S.: 1-866-669-7930
Toll-Tree Number within Canada: 1-855-551-1714
Direct Telephone for Cigna International Toll-Free: + 32-3-217-5798
Fax: + 32-3-663-2857

Postal Address:

P.O. Box 692140
Antwerp Belgium

Guarantee of payment: In case of hospitalization, send an email request for guarantee of payment to

Access Online Services:

1.     Enter in your browser.

2.     Select the ‘Plan members’ tab.

3.     Enter your personal reference number in the ‘Personal reference number’ field. (Note: Your personal reference number is indicated in your Cigna membership card.)

4.     Click the Continue button. The 'Password' field displays.

5.     Enter your password and click the Login button.

If you are accessing the site for the first time, click the ‘Password forgotten’ link and enter your date of birth. You will receive a temporary password in your Microsoft Outlook inbox. Use this password to log on to the site for the first time. You can change the password later.


You can obtain services via the Cigna network if you or a covered family member need medical care while visiting the U.S. MIP participants who have selected Cigna International as their medical claims administrator have access to the Cigna Health Care OA Plus provider network in the U.S. While it is not mandatory to use a Cigna network provider, you are likely to pay more for your health care if you choose not to use a network provider and use a provider of your choice. While the vast majority of U.S. providers are paid directly by Cigna, you may need to submit claims for reimbursement from some providers to Cigna for processing. Refer to Medical Insurance Administrators, Switching between Cigna and Aetna - Change Insurance Administrators.

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