Caroline Nekesa Wanyonyi
Ombudsman | OMB
Caroline joined the WBG in October 2021 and is based in Bangkok, Thailand. She has over 15 years of experience as Ombuds, conflict resolution practitioner and adult trainer. Prior to joining the WBG, she was Ombuds at the International Committee of the Red Cross (ICRC) based in Bangkok and led the Asia regional respectful workplace advisors. Earlier, she held various positions including as Reporting Officer and Regional Economic Security trainer, where she trained and supported field teams on project management in over 20 countries and actively contributed to the organization’s diversity and inclusion agenda. Throughout this time, she worked in Jordan, Iraq, Israel, Syria, Lebanon, Afghanistan, Pakistan, Liberia, Sudan, South Sudan and Georgia. She holds a Master of Science in International Development (Conflict, Security and Development) from the University of Birmingham (U.K). She is a member of the Chartered Institute of Arbitrators (UK) and the Asia Pacific Advisory Committee of the Internal Ombudsman Association where she is a regular presenter. She is also an active member of the Ombudsman and Mediators of the United Nations & Related International Organizations (UNARIO) where she serves in several working groups.
Doris Cecilia Campos-Infantino
Ombudsman | OMB
Doris joined the World Bank Group in February 2017 and is based in Headquarters. Doris has over 30 years of experience as a conflict resolution practitioner, including serving as an ombudsman for 25 years. Doris was Ombudsman at the US National Institutes of Health and most recently served as the Ombudsman at the Inter-American Development Bank.
Doris is also a mediator and facilitator of individual, multi-party and organizational conflict. She has designed conflict resolution mechanisms and has taught courses on topics related to conflict resolution including negotiation, communication, mediation and facilitation. Doris is also an experienced organizational development consultant and has worked in both public and private sectors on change initiatives, leadership, teambuilding, and large-scale interventions.
Doris served as Vice President of the Board of the International Ombudsman Association (IOA). She is a regular presenter at IOA conferences and at meetings of the United Nations Network of Ombudsman and Mediators of in Related Organizations. Doris has also conducted courses for the Ombudsman Association and served on the faculty of the Georgetown University OD program. Doris is a graduate of the University of Massachusetts and speaks Spanish.
Axel R. Peuker
Ombudsman | OMB
Axel joined the World Bank Group’s Ombuds Services in December 2017 and is currently serving his second five-year term as Ombuds. Axel Peuker has over 35 years of experience in the World Bank Group and held positions as Director for Strategy and Operations for the Managing Director and Chief Administrative Officer (MDCAO), as Director for the Financial Advisory and Banking Department (FAB) in the World Bank’s Treasury, and as Director for Policy and Operations in the World Bank Group’s Corporate Secretariat. His operational assignments have spanned policy reform and private sector development in the Middle East and North Africa Region as well as the Latin America and Caribbean Region. Axel Peuker is accredited as Certified Organizational Ombuds Practitioner by the International Ombuds Association. He pursued his studies in Economics in Frankfurt, Kiel, and New York, and holds the CFA Charter.
Jules Garrett Baughns
Ombudsman | OMB
Jules joined the WBG Ombuds Services on May 1, 2023, and he is based in Nairobi, Kenya. He worked previously as a Senior Counsel in the Ethics and Business Conduct Department (EBC) and was most recently the EBC Representative based in Nairobi. In that role, he supported African Eastern and Southern (AFE) staff by providing advice and guidance on ethics and compliance issues and questions including conflicts of interest, principles of staff employment, and staff rules; promoting ethical awareness; and conducting outreach and training on the WBG Code of Ethics and Core Values. In his previous capacity, he spent nine years with EBC’s investigation unit. Jules also served as a Respectful Workplace Advisor for EBC staff.
Before joining the WBG, Jules worked in international law firms (Davis Polk & Wardwell and Dechert LLP) providing legal advice in connection with corporate governance, regulatory and compliance matters, as well as international transactions. He also advised several financial entities, including private equity and hedge funds on various issues involving compliance with US securities laws. Previously, Jules was a mental health coordinator and therapist in a community mental health center, where he assisted juveniles, families, and individuals with resolving conflict through mediation and restorative justice dialogues.