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Albania – Citizen-Centric Service Delivery Project

August 25, 2015

IBRD Loan: US $32 million equivalent

Terms: Maturity = 20 years, Grace = 7 years

Project ID: P151972

Project Description:

The objective of the project is to improve the efficiency of delivery and access to selected administrative services in Albania. Specifically, the project will support: enhancing back-end systems, including business process re-engineering and automation; enhancing citizen interface, including improving front offices, creation of one-stop shops, and access to information; and improving government’s capacity to deliver.

Media Contacts
Elena Karaban
Tel : +1 (202) 473-9277