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GovTech Maturity Index: The State of Digital Transformation in the Public Sector

September 16, 2021

Online

MULTIMEDIA

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  • GovTech has the potential to deliver on the promises of the digital age by improving core government systems and services to citizens.

    The World Bank has developed the GovTech Maturity Index (GTMI) to measure key aspects in the four focus areas of digital transformation in the public sector: core government systems, public service delivery, citizen engagement, and GovTech enablers. The flagship report presents a global snapshot of GovTech maturity across 198 economies, a diverse set of good practice examples and entry points for enhancing GovTech. It also highlights a selection of 22 good practice cases seen across income and maturity levels.

  • Agenda

    9:00-
    9:02am

    Welcome & Introductions by the Moderator, Tracey Lane, Practice Manager, Governance Global Practice, The World Bank

    9:03-
    9:10am

    Opening Remarks: Edward Olowo-Okere, Global Director, Governance Global Practice, World Bank

    9:10-
    9:30am

    Report Presentation: Kimberly Johns and Cem Dener, GovTech Global Leads & report co-Task Team Leaders, World Bank

    9:30-
    10:25am

    Moderated panel discussion:
    • Vincenzo Aquaro, Chief of Digital Government Branch, Division for Public Institutions and Digital Governmane, Department of Economic and Social Affairs, United Nations
    • Barbara Ubaldi, Digital Government and Open Data Lead, OECD
    • Sungjoo Son, Director of Digital Government Cooperation Division, Ministry of the Interior and Safety, Republic of Korea
    • Karen Mossberger, Director of the Center on Technology, Data and Society at Arizona State University
    • Leila Rwagasana, Director of Partnerships, Irembo

    10:25
    10:30am

    Closing

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    Opening Remarks

    Ed Olowo-Okere

    Global Director, Governance Global Practice, The World Bank

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    Report Launch

    Kimberly Johns

    Senior Public Sector Specialist, The World Bank

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    Cem Dener

    Lead Governance Specialist, The World Bank

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    Moderator

    Tracey Lane

    Practice Manager, Governance Global Practice, The World Bank

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    Panel of Speakers

    Vincenzo Aquaro

    Chief of Digital Government Branch, Division for Public Institutions and Digital Government, Department of Economic and Social Affairs, United Nations

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    Karen Mossberger

    Director of the Center on Technology, Data and Society at Arizona State University

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    Barbara Ubaldi

    Digital Government and Open Data Lead, OECD

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    Sungjoo Son

    Director of Digital Government Cooperation Division, Ministry of the Interior and Safety, Republic of Korea

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    Leila Rwagasana

    Director of Partnerships, Irembo

ONLINE

  • September 16, 2021: 9:00 - 10:30 AM ET