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World Bank JSDF Dialogue “Voice and Action: Social Accountability for Improved Service Delivery Project”

April 27, 2021

Tokyo, Japan


  • The Voice and Action: Social Accountability for Improved Service Delivery Project aimed to support the improved service delivery in schools, health centers and communes, serving rural households in selected districts of Cambodia, a target population of around 2.7 million (including 820,789 community members and 950,844 children). The Project was implemented by local government and other service providers engaging with communities through the “Implementation of the Social Accountability Framework” (I-SAF) process.

    Through I-SAF, the Project aims to strengthen social accountability in Cambodia by introducing and nurturing a new culture of constructive engagement between citizens and authorities and by ensuring skilled people and organizations are able to facilitate social accountability process, aiming to empower citizens, strengthen partnerships between sub-national administrations (SNAs) and citizens, and enhance the accountability of SNAs and local service providers.

    The Japan Social Development Fund (JSDF) provided $4.90 million to support this project.

    At this event, the World Bank country team and task team leader, the implementing agency representatives, and the project beneficiaries, shared their experiences in this project.


    10am - 11:30am, Tuesday April 27, 2021 (Japan Standard Time)

    Project Brief:

    Voice and Action: Social Accountability for Improved Service Delivery Project (PDF)



    Masashi Tanabe
    Director, Multilateral Development Banks Division, Ministry of Finance

    Masato Miyazaki
    Special Representative, Japan, World Bank

    Dirk Reinermann
    Director, Trust Funds and Partner Relations, World Bank

    Sadig Aliyev
    Acting Country Manager, Cambodia, World Bank

    Erik Johnson
    Senior Social Development Specialist, World Bank

    Sotharith Ry
    Senior Project Manager, World Vision International Cambodia

    Mathieu Andre
    Technical Lead ISAF, World Vision International Cambodia

    Bo Theara
    Community Accountability Facilitator, Preah Vihear Province

    Sry Piseth
    Health Center Chief, Preah Vihear Province

    Koichi Omori
    Senior External Affairs Officer, World Bank Tokyo Office



  • DATE/TIME: 10am -11:30am, Tuesday April 27, 2021 (JST)
  • LANGUAGE:: English (no interpretation to Japanese)
  • CONTACT: Koichi Omori, World Bank Tokyo TEL: 03-3597-6650