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Improving Service Delivery for the Poor through Better Utility Performance
September 19, 2013World Bank Live - http://live.worldbank.org

Why do some utilities work well and others poorly? Is there a package of reforms that will get us more connections, higher levels of efficiency, better quality service, and cheaper rates? Based on panel data from hundreds of power, water, and telecommunication utilities across the Latin America and Caribbean Region, a new study, Uncovering the Drivers of Utility Performance, provides some insights. Join us for a live chat with co-authors Luis A. Andrés and Jordan Schwartz, and sector experts Doyle Gallegos (telecommunications), Todd A. Johnson (energy), and Charles Delfieux (water). Submit your questions now and during the chat.