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Tools for monitoring and evaluation
Public expenditure tracking surveys (PETS)
Quantitative service delivery surveys (QSDS)
Citizen Report Card
Community Score Card
Participatory public expenditure reviews

English [PDF 28Kb]
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Quantitative service delivery surveys (QSDS)

QSDS go beyond the PETS focus of tracking funds. It examines the efficacy of spending, as well as incentives oversight, and the relationship between those who contract for a service and those who deliver it (for example, the relationship between parents and school administrators). In QSDS the facility or service provider is typically the main unit of observation, just as the household is the unit of observation in household surveys.

QSDS can be applied to government and private (for-profit and not-for-profit) service providers. In each case, data are collected both through interviews with managers and staff and from the service provider’s records. In some cases, beneficiaries are also surveyed. Triangulating the data collection allows cross-validation of information. However, such information collection is time-consuming.

More information on QSDS:

'Explaining the leakage of public funds,' Reinikka and Svensson
'Survey Tools for Assessing Public Service Delivery,' Dehn, Reinilla and Svensson (2003), from Toolkit for Evaluating the Poverty and Distributional Impact of Economic Policies
'Survey tools for assessing service delivery,' Dehn and Reinikka
Order or view: 'Ghost doctors - absenteeism in Bangladeshi health facilities,' Chaudhury and Hammer (2003)
Tools available for PETS and QSDS and their applications from the World Bank's Public Service's Research website
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