The World Bank has financed more than 1,400 digital government projects (since 1995) to support the implementation of digital technology solutions in our client countries. The full range of projects can be reviewed in the DG Projects database. These investments have been categorized under seven types using the Bank’s digital government taxonomy. These categories have been used consistently to tag projects since 2015.
- ICT/eGov Infrastructure: These projects are financing investments in hard and soft digital and data infrastructure. For example, some of the DG projects might introduce new or upgraded Internet Exchange Points (IXPs), broadband infrastructure and enhanced Internet access. They can support government cloud solutions and roll-out of digital enterprise architecture and interoperability solutions. Projects typically address problems of cyber security. Additionally, some projects might include rolling out government email, document management and digital archive solutions. These projects are typically led by the Digital Development (DD) practice.
- Public Financial Management Systems: A key area of business for the GGP has been to support investments in core government systems. Captured under “public financial management” (PFM) systems, this category in fact includes projects that have supported all types of government systems including: FMIS, HRMIS, payroll, tax, customs, public investment management, e-procurement, debt management, digital justice solutions, local government and central government performance systems. These government systems projects are typically led by the Governance Global practice and may include collaboration with MTI or other practices to align systems and policy dialogue on topics such as taxation and debt management.
- Sectoral Information Systems: This category includes projects which finance investments in line ministry or sector-specific systems. Typical digital solutions included in this category are related to the financial sector (FinTech), education (EduTech), health (Digital Health), social protection and pensions, disaster risk management, land administration and cadastral systems. These projects are typically led by the relevant global practices.
- Online Services: Bank projects that are predominantly about using technology to improve services and put greater access online - such as the development of web portals, mobile applications, shared platforms are categorized as “online services” projects. This category may also include central and sector specific investments to cover both the enablers (such as digital signature and digital payments infrastructure) and the service delivery aspects (for example an online appointment system in the health sector). Many GPs may be involved in developing these solutions which should ideally include strong cross GP collaboration (at least Digital Development, Governance and sector specialists are typically found in task teams).
- Open Government: This category of investments includes projects that are fundamentally improving the transparency of governments, an engagement with citizens and a strengthening of the use of technology to provide more granular, data-driven information to the public and be more proactive and responsive in dealing with citizen feedback. These projects include investments in CivicTech, open government and open data portals. Projects may promote open contracting solutions or asset declaration systems for example. These projects which explicitly aim to improve governance are typically led by the Governance GP and include collaboration from others including social development colleagues working on citizen engagement.
- Identification for Development (ID4D): Specific projects dealing with the fundamental enabler of a universal unique identity are categorized as “ID4D” investments. This category includes projects that focus on civil registration and identification systems and those that are more technology focused on the use of digital ID. There are few ID4D projects and there is a range of teams working on these issues from the Digital Development, Governance; Health Population and Nutrition; Finance, Competitiveness and Innovation and Social Protection and Jobs GPs. To ensure stronger cross-GP collaboration, the ID4D secretariat, housed in the DD GP, was established under the guidance of a cross-practice group of Directors.
- Disruptive Technologies: The category for disruptive technology investments includes emerging projects which focus on the use of new and disruptive technologies such as artificial intelligence and machine learning, cloud computing, big data analytics, mobile money, blockchain and internet of things. These are being implemented by all global practices.